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Falsely showing all M5’s offline

Falsely showing all M5’s offline

Falsely showing all M5’s offline
Falsely showing all M5’s offline
Thursday - last edited Friday
Tags: #Deco App Related
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.9.1

After may years of problem-free usage my iOS app keeps showing all Devo M5's offline when they aren't. They are all working and have a green icon. If I click on a device I can see the connected items. 
 

i can't reboot from the app or look for new software while in this state because the app says it can't connect to the devices. 
 

Reboot fixes for a day or so then they show as all offline 

 

Don't know the hardware version. 
 


 

 

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#1
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4 Reply
Re:Falsely showing all M5’s offline
Saturday

  @Pagemakers 

Hi, thank you very much for the feedback.

I've left a message with a beta firmware for Deco M5. Could you please help me test whether it helps?

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test!
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#2
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Re:Falsely showing all M5’s offline
Saturday

  @David-TP If that beta is newer than 1.9.1 Build 20251022 Rel. 64235, please send it to me as well. Thanks!

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#3
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Re:Falsely showing all M5’s offline
Monday

  @DeckOh 

Hi, not this time. This beta is 1.9.1 Build 20251022 Rel. 64235. Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test!
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#4
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Re:Falsely showing all M5’s offline
Monday - last edited Monday

Hi David. I can’t reply to you by PM… Before I install this beta, could you please provide the release notes? I created a ticket and rebooted everything a few times after that. Since then it’s been stable. Thanks. 

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#5
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Replies: 4

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