Falsely showing all M5’s offline
After may years of problem-free usage my iOS app keeps showing all Devo M5's offline when they aren't. They are all working and have a green icon. If I click on a device I can see the connected items.
i can't reboot from the app or look for new software while in this state because the app says it can't connect to the devices.
Reboot fixes for a day or so then they show as all offline
Don't know the hardware version.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, thank you very much for the feedback.
I've left a message with a beta firmware for Deco M5. Could you please help me test whether it helps?
Best regards.
- Copy Link
- Report Inappropriate Content
@David-TP If that beta is newer than 1.9.1 Build 20251022 Rel. 64235, please send it to me as well. Thanks!
- Copy Link
- Report Inappropriate Content
Hi, not this time. This beta is 1.9.1 Build 20251022 Rel. 64235. Best regards.
- Copy Link
- Report Inappropriate Content
Hi David. I can’t reply to you by PM… Before I install this beta, could you please provide the release notes? I created a ticket and rebooted everything a few times after that. Since then it’s been stable. Thanks.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@David-TP I've installed the update. It worked for about a week and now they are all showing offline again even though they system seems to be working correctly.
- Copy Link
- Report Inappropriate Content
Hi, sorry for the delay.
The release note of this beta only mentioned the optimization to the network status of satellite Deco units on the Deco App. Nothing else, as far as I can see.
I'm sorry it happened again.
Could you please refer to this link to help me submit the Deco App log here:
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
@David-TP submitted.
- Copy Link
- Report Inappropriate Content
Hi, did you receive any auto-reply with a support ticket ID? Or did you submit the App feedback via a different email from the community registration email ID?
Best regards.
- Copy Link
- Report Inappropriate Content
@David-TP sorry different email address. ID is [TKID260325695]
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 150
Replies: 10
Voters 1
