Deco M5 not connecting toa Plusnet router

Deco M5 not connecting toa Plusnet router

Deco M5 not connecting toa Plusnet router
Deco M5 not connecting toa Plusnet router
Yesterday
Model: Deco M5  
Hardware Version:
Firmware Version:

I have used my M5's for many years with my old talk talk router.  I have now gone with a Plusnet system and router.  I have tried to connect the M5 using a cable directly into the router and also by Wi Fi.  Either way I can get no further than a blue flashing light on the Deco units.  Has anyone had a similar issue and did you find a solution?   HELP

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Re:Deco M5 not connecting toa Plusnet router
12 hours ago

  @dOUGaDAMS 

Hi, welcome to the community.

Deco M5 can't connect to the Plusnet router by WiFi. The first M5 needs to connect to the Plusnet router via an Ethernet cable.

Would there be any error message during the setup?

You can also try our live support for step-by-step instructions:

https://www.tp-link.com/uk/support/contact-technical-support/#Hotline-Support

 

Thank you very much.

Best regards.

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