WiFi and internet connectivity

WiFi and internet connectivity

WiFi and internet connectivity
WiFi and internet connectivity
a week ago - last edited a week ago
Model: Archer C80  
Hardware Version: V2
Firmware Version: 1.13.15

I have a question regarding a problem with the router C80. We're using it as an access point, and it's not connecting to the internet. It also intermittently loses its Wi-Fi connectivity. This is the third device we've replaced in the last six months. We updated the firmware to version 1.13.15 Build 240812, which corresponds to our hardware version, V2.

 

Any suggest?

 

Thanks a lot

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#1
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3 Reply
Re:WiFi and internet connectivity
a week ago

  @ACCSA_FER 

 

According to the global support portal there's a newer FW release - here (Archer C80(EU)_V2_1.14.30 Build 250729).

Make sure that your FW region is EU before updating it - that's on the router bottom sticker:

 

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue as a "Recommended Solution". Tips:149wubkkfoLmNDjDbiTxx4ZU8mpcMA5CJt
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#2
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Re:WiFi and internet connectivity
a week ago

 

Thanks you so much, @terziyski.

In our case, it also indicates US. Do you recommend writing directly to global support?

We sent an email to support.ar@tp-link.com, but no one responded.

We'll see if we risk performing the upgrade.

 

Thanks again ...

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#3
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Re:WiFi and internet connectivity
a week ago

  @ACCSA_FER 

 

If you have (US) region FW try this FW release - Archer C80(US)_V2.20_1.14.3 Build 241025.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue as a "Recommended Solution". Tips:149wubkkfoLmNDjDbiTxx4ZU8mpcMA5CJt
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#4
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