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Deco
Connect to Surfshark fails
Connect to Surfshark fails
Posts: 2
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Registered: 2026-03-18
3 weeks ago - last edited 3 hours ago
Posts: 2
Helpful: 2
Solutions: 0
Stories: 0
Registered: 2026-03-18
Connect to Surfshark fails
3 weeks ago - last edited 3 hours ago
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#Surfshark
I cannot connect my Surfshark account with the deco app. With Surfshark I use my Apple account to automatically log in. I do hide my mail address. That means I have a privaterelay address. So using my exact same credentials like when logging in to Surfshark (saved in passkey), the deco app fails. Can anybody explain how to work around or solve?
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Registered: 2020-04-14
3 weeks ago - last edited 3 hours ago
Posts: 18220
Helpful: 2724
Solutions: 3259
Stories: 9
Registered: 2020-04-14
Re:Connect to Surfshark fails-Solution
3 weeks ago - last edited 3 hours ago
Hi, welcome to the community.
Have you tried to manually set the SurfShark OpenVPN on the Deco App, such as:
https://www.tp-link.com/en/support/faq/3692/

Wait for your reply.
Best regards.
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Registered: 2020-04-14
3 weeks ago - last edited 3 hours ago
Posts: 18220
Helpful: 2724
Solutions: 3259
Stories: 9
Registered: 2020-04-14
Re:Connect to Surfshark fails-Solution
3 weeks ago - last edited 3 hours ago
Hi, welcome to the community.
Have you tried to manually set the SurfShark OpenVPN on the Deco App, such as:
https://www.tp-link.com/en/support/faq/3692/

Wait for your reply.
Best regards.
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Re:Connect to Surfshark fails
3 weeks ago
@David-TP um thanks, David. You see following issue! Surfshark: I log in with Appleid credentials. Not with user name/email and password. deco (Surfshark): I can only use full credentials, not the auto log in. So it fails, always. btw: I don't find how to set up the von client. Do I need a static ip from Surfshark for that? And: I only bought Surfshark to use with deco and now I can't use it on the deco.... (Screenshots I cannot add due to security constraints. Illegal external links. 🤷🏻♂️)
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3 weeks ago - last edited 3 hours ago
Posts: 2
Helpful: 2
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Registered: 2026-03-18
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