Hi TP-Link Community and Support Team,

I am reaching out regarding a severe technical failure affecting two (2) of my Archer BE800 (Hardware V1) routers. Both units have suddenly become completely unresponsive and are currently unusable.

Current Symptoms on Both Devices:

• LED Panel: A large, static exclamation mark (!) is displayed on the front screen of both units.

• Connectivity: No Wi-Fi signal is being broadcast. Ethernet ports do not assign any IP addresses (DHCP failure), and I cannot access the Web GUI (192.168.1.1 or tplinkwifi.net) even with a static IP set on my PC.

• Reset Loop: Performing a manual factory reset triggers a reboot, but the devices immediately return to the "exclamation mark" error state.

• Recovery Attempt: I have attempted to enter "Firmware Recovery" mode to restore the devices, but even after a manual upload, they remain bricked and return to the same error screen.

Since two identical flagship units failed simultaneously with the exact same error, I am looking for technical guidance or an escalation to the local engineering team in the Benelux (Netherlands/Belgium) area to resolve this.

I have the Serial Numbers (S/N) ready and can provide them to an admin via Private Message for further investigation.

Best regards,

Rexhep Nuredini