Deco X3000‑5G Random Reboots and Connection Drops
Hello TP‑Link Support,
I am experiencing frequent random reboots and connection drops on my Deco X3000‑5G unit. The device is running the latest firmware 202507, is connected properly to power, and does not overheat. The issue occurs both in 5G and 4G modes.
Temperatures remain normal (50-60 °C), so overheating does not appear to be the cause.
This behavior has been persistent despite factory resets and switching between 5G and 4G only. It seems to be an internal firmware/modem issue causing instability.
Please advise on next steps for diagnosis or replacement under warranty, as the device is not usable in its current state. I am happy to provide full log files and configuration details if needed.
Thank you for your support,
Daniele
@David-TP Hello
I have had the Deco X3000-5G since January 2025. During the first months it was working fine, but then the first issues started to appear: occasional disconnections and some random reboots. At that time the problem was sporadic.
However, in the last two months the situation has become much worse and now it is not usable. I am experiencing around 4–5 random reboots per day and at least 20 disconnections per day.
Regarding the LED behavior:
- During a reboot, the LED turns off, then becomes yellow/white while reconnecting.
- During a disconnection, the LED turns solid red. In some cases it recovers by itself and goes back to yellow/white, but in other cases it stays solid red indefinitely, and I have to manually power cycle the device (unplug and plug it back in).
My ISP is Alpisim, which uses the WINDTRE network.
I am also attaching a screenshot for reference.
