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TD-W9960v - Auto disconnect/reconnect doesn't work

TD-W9960v - Auto disconnect/reconnect doesn't work

TD-W9960v - Auto disconnect/reconnect doesn't work
TD-W9960v - Auto disconnect/reconnect doesn't work
2026-03-26 16:00:28 - last edited 2026-04-20 03:19:56
Model: TD-W9960v  
Hardware Version: V1
Firmware Version: 1.8.0 0.8.0 v00a0.0 Build 230427 Rel.26754n

Hi, the option "Auto disconnect and reconnect at(HH:MM)" for PPPoE connections under "Advanced >> Network >> Internet >> Add" doesn't work.

The router's system time is correct but there is no disconnect and reconnect at all.

Might this be a firmware bug?


BTW: When a third party call is prompted the callers phone number doesn't show up on the display of a phone connected via TAE. Is there a way to get that working?

 

Thanks for help.

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Re:TD-W9960v - Auto disconnect/reconnect doesn't work-Solution
2026-03-27 07:51:40 - last edited 2026-04-20 03:19:56

Hello @Sir_Vival,

Welcome to our community.

 

Here is a firmware that may help: TD-W9960vV1_1.9.0_0.8.0_up_boot(241219)

Manually updating the firmware, please refer to How to upgrade firmware of TP-Link xDSL Modem Router.

 

Best Regards.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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Re:TD-W9960v - Auto disconnect/reconnect doesn't work-Solution
2026-03-27 07:51:40 - last edited 2026-04-20 03:19:56

Hello @Sir_Vival,

Welcome to our community.

 

Here is a firmware that may help: TD-W9960vV1_1.9.0_0.8.0_up_boot(241219)

Manually updating the firmware, please refer to How to upgrade firmware of TP-Link xDSL Modem Router.

 

Best Regards.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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Re:TD-W9960v - Auto disconnect/reconnect doesn't work
2026-03-27 18:52:40

Hello, the firmware update obviously failed. All lights of the router are off. It seems to be bricked.

 

Is there a way to recover?

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#3
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Re:TD-W9960v - Auto disconnect/reconnect doesn't work
2026-03-30 07:44:02

Hello @Sir_Vival ,

 

Please try:

  • Plug the modem router into a different electrical outlet.
  • Use a different power adapter.

 

If it doesn't help, perform a factory reset: Use a pin to press and hold the reset button for about 6–10 seconds until the lights briefly turn on, then release and allow the device to reboot.

 

For further assistance, please contact local support.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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Re:TD-W9960v - Auto disconnect/reconnect doesn't work
2026-04-05 22:00:59

  @Sir_Vival 

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Re:TD-W9960v - Auto disconnect/reconnect doesn't work
5 hours ago - last edited 5 hours ago

  @Sir_Vival This really sounds like a firmware or scheduling bug in the router. If system time is correct but PPPoE doesn’t reconnect, the feature may not be triggering properly. A firmware update or reset might help confirm if it’s a software issue. JJ77

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