IPv6 Connectivity Issue after Firmware Update 800.0.18

IPv6 Connectivity Issue after Firmware Update 800.0.18

IPv6 Connectivity Issue after Firmware Update 800.0.18
IPv6 Connectivity Issue after Firmware Update 800.0.18
Yesterday - last edited Yesterday
Tags: #IPv6
Model: VX800v  
Hardware Version: V1
Firmware Version: 800.0.18

Since updating to firmware version 800.0.18, my VX800V is no longer able to acquire a global IPv6 address/prefix from my ISP (Deutsche Glasfaser).

Prior to this update, IPv6 was working perfectly. My ISP uses DHCPv6 Prefix Delegation (PD) and DS-Lite. My internal network relies heavily on IPv6 for external access (VPN, Home Server), which is currently broken as the router only establishes an IPv4 (CGNAT) connection.

Technical Details & Troubleshooting performed:

  1. ISP Verification: I have contacted my ISP (Deutsche Glasfaser) support. They have confirmed that the DHCPv6 "Solicit" message is received from my router and a valid IPv6 prefix is successfully assigned/offered to the device. However, the VX800V does not seem to bind or apply the assigned address to the WAN interface.

  2. Configuration: The WAN settings are configured for "Dynamic IP" with IPv6 enabled (DHCPv6/SLAAC). Prefix Delegation is active.

  3. Reboot/Reset: I have performed multiple restarts and a factory reset of the VX800V, but the issue persists on version 800.0.18.

  4. Impact: Without a Global Unicast Address (GUA), all inbound IPv6 traffic is blocked, making remote access to my local infrastructure impossible.

Requested Action: Please investigate if there is a regression in the DHCPv6 client stack of firmware 800.0.18 specifically regarding ISP handshakes for DS-Lite/GPON connections.

  • Is there a beta firmware available to address this?

  • Are there specific advanced settings (e.g., DHCPv6 Option 16/17 or Rapid Commit) that need adjustment for this specific firmware version?

I am looking forward to your technical feedback.

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Re:IPv6 Connectivity Issue after Firmware Update 800.0.18
Yesterday

Hello @Ice01 ,

Welcome to our community.

 

For your case, we would like to escalate it to the support engineers, and they will follow up on it. If you are willing to conduct further analysis, please check your inbox and respond.    

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#2
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