Cannot login with TP Link ID

Nightplay

16 hours ago - last edited 5 hours ago

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2026-04-01

Cannot login with TP Link ID

16 hours ago - last edited 5 hours ago

Tags: #Network Connectivity #TP-Link ID Related

Model: Archer BE230

Hardware Version: V2

Firmware Version: 1.3.1 Build 20260106 rel.39388(4555)

Dear Support,

I have purchased a used TP Link Router from a Store, it was resealed. After installing it at home I realized I cannot login with my TP Link ID even after resetting it to factory settings, can you please assist me? I have send an e-mail tu support.forum@tp-link.com but I wanted to as if this can somehow be prioritized since I actually host a server behind the router with lots of sensitive data, and I disconnected it currently because I do not know who could take control of the router.

Your help would be highly appreciated.

Best Regards,

Dean

1 Accepted Solution

Joseph-TP

7 hours ago - last edited 5 hours ago

Posts: 6150

Helpful: 422

Solutions: 2312

Stories: 0

Registered: 2024-06-22

Re:Cannot login with TP Link ID-Solution

7 hours ago - last edited 5 hours ago

Hello @Nightplay ,

Thanks for contacting our community.

To apply to unbind your TP-Link ID, you need to provide the image or PDF file of the POP (Proof of Purchase) or receipt, and a picture of the label sticker from the bottom/back showing the MAC address. Afterwards, the relevant personnel will follow the procedure to apply for the unbinding of your TP-Link ID.

Best Regards.

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Cannot login with TP Link ID

Cannot login with TP Link ID

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