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AX55 router connected to old owners tp link id

AX55 router connected to old owners tp link id

AX55 router connected to old owners tp link id
AX55 router connected to old owners tp link id
Sunday - last edited Yesterday
Tags: #TP-Link ID Related
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.5.10 Build 20251119 rel.50509(4555)

I bought this router a few months back in december 30th secondhand from someone else, I wanted to give it a try to connect it to my id and I now noticed that I cannot do that. The reason is that it says its still connected with the old owners id. I have proof of purchase of the router from the user. Is there any way to disconnect it from the old id? I factory resetted it multiple times. 

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2 Reply
Re:AX55 router connected to old owners tp link id
Sunday

  @JarlNiel 

 

Hi,

 

TP-Link support can probably assist you with this, but in case you are still able to contact the previous owner and don't want to wait for TP-Link, then ask him to log into the Tether app (reinstall, if needed) with the e-mail and password he used back then and "Unbind" the Archer AX55 from his TP-Link ID. (the "Unbind" option can be accessed by tapping on the (i) to the right of the entry for the device)

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Re:AX55 router connected to old owners tp link id
16 hours ago

Hello  @JarlNiel ,

If a hard reset doesn’t work, please take a photo showing the MAC address of your router and proof of purchase. Then email support.forum@tp-link.com, attaching [Forum ID 863522] and details, and we will have a dedicated person to assist in analysis and follow-up.

You can also contact Local Support for help.

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#3

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