AX55 router connected to old owners tp link id
I bought this router a few months back in december 30th secondhand from someone else, I wanted to give it a try to connect it to my id and I now noticed that I cannot do that. The reason is that it says its still connected with the old owners id. I have proof of purchase of the router from the user. Is there any way to disconnect it from the old id? I factory resetted it multiple times.
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Hello @JarlNiel ,
If a hard reset doesn’t work, please take a photo showing the MAC address of your router and proof of purchase. Then email support.forum@tp-link.com, attaching [Forum ID 863522] and details, and we will have a dedicated person to assist in analysis and follow-up.
You can also contact Local Support for help.
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Hi,
TP-Link support can probably assist you with this, but in case you are still able to contact the previous owner and don't want to wait for TP-Link, then ask him to log into the Tether app (reinstall, if needed) with the e-mail and password he used back then and "Unbind" the Archer AX55 from his TP-Link ID. (the "Unbind" option can be accessed by tapping on the (i) to the right of the entry for the device)
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Hello @JarlNiel ,
If a hard reset doesn’t work, please take a photo showing the MAC address of your router and proof of purchase. Then email support.forum@tp-link.com, attaching [Forum ID 863522] and details, and we will have a dedicated person to assist in analysis and follow-up.
You can also contact Local Support for help.
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Hello, I'm new to this forum and I'm having the same problem. I bought an AX6000 router, and when I try to log in with my TP-LINK ID, it tells me I'm not the router's administrator. I'd like to know if TP-LINK's technical support team can unlink my router from the previous owner's TP-LINK ID. I have the purchase receipt proving I'm the owner and my router's MAC address.
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Please refer to the suggestions here:
Joseph-TP wrote
If a hard reset doesn’t work, please take a photo showing the MAC address of your router and proof of purchase. Then email support.forum@tp-link.com, attaching [Forum ID 863522] and details, and we will have a dedicated person to assist in analysis and follow-up.
You can also contact Local Support for help.
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