IP Address Missing....IP Address Missing....

IP Address Missing....IP Address Missing....

IP Address Missing....IP Address Missing....
IP Address Missing....IP Address Missing....
2 weeks ago - last edited 2 weeks ago
Model: Deco XE75  
Hardware Version: V4
Firmware Version: 1.4.3 Build 20240926

I have a network issue.

My brother printer has two network connection possibilties, WiFi or Wired, both have different MAC address. As all my devices use a range of IP addresses from XXX.XXX.002.001 to XXX.XXX.002.019, the printer can use either XXX.XXX.002.015 (WiFi) to XXX.XXX.002.016 (Wired).

On the "Address Reservation" page of the app I can see the WiFi printer in connected, but the Wired one is not, if I then use deco Labs to Ping the wired one it does not show up.

 

I have tested the physical network connection between the Main Deco and the printer, using a network cable tester all connections are good. This is the path the data takes:- PC > 8-Port Switch > Deco XE75 > 8-Port Switch > Printer.

 

When using a Brother Printer network diagnostic tool it found the printer but gave the IP address as XXX.XXX.002.216.which is avtually my Eufy Doorbell!!

 

Oh, one other adnomally - There are two PC's on the wired network, My Wifes and Mine, thankfully my wifes is okay, but more often than not my printer does not see the my NAS on the network. This is the path the data takes  PC > 8-Port Switch > NAS ( For both PC's)

 

Any suggestion where to look next would be appreciated.

Thanks in advance

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#1
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3 Reply
Re:IP Address Missing....IP Address Missing....
2 weeks ago

  @Im-New-To-This 

Hi,
1. Please disconnect the Wi-Fi connection on the printer, and if you have configured a static IP address on your printer's wired connection, please set your printer to obtain an IP address automatically, then check if it has an IP address. If so, can you ping this IP address successfully on your PC? Does the printer appear online in the Deco app?
How to use the Ping command
 

2. Are the NAS and the two PCs connected to the same switch? When your wife's PC can find the NAS but yours can't, can your PC ping the NAS's IP address successfully?

 

Best Regards

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#2
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Re:IP Address Missing....IP Address Missing....
2 weeks ago

  @Im-New-To-This hi, thanks for your reply, I am away now for a week or so (?), and make these changes and report back when I get back, hopefully before 28th May, please leave this thread open.

Stu

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#3
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Re:IP Address Missing....IP Address Missing....
2 weeks ago

  @Im-New-To-This OK, please feel free to reply when you have time.

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#4
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