Firewall settings blocking WeTransfer uploads

Firewall settings blocking WeTransfer uploads

Firewall settings blocking WeTransfer uploads
Firewall settings blocking WeTransfer uploads
Friday
Tags: #Firewall
Model: Archer NX200  
Hardware Version: V2
Firmware Version: 1.2.0 3.0.0 v60e0.0 Build 250725 Rel.73467n

I'm a very basic user here with very little insight on how routers/networks work. 

 

I got the router, added a plan and started using it almost a year ago. Everything was working fine but then recently (about a month ago) I started to notice issues uploading/downloading files from WeTransfer.

 

This week, I started to get an error message when I use WeTransfer telling me that my firewall settings are blocking wetrasnfer. 

 

I logged into my router's web management page checked:

 

Security > firewall & Dos: IPv4 and IPv6 firewalls both enabled, DoS protection disabled

Service Filtering: disabled

Access control: disabled

IP and MAC binding: disabled

IPv6 Firewall: no entries added

 

WeTransfer's guide on configuring firewalls says:

 

WeTransfer uses HTTPS (port 443) for secure communication and QUIC protocol for faster, more efficient transfers. QUIC is the transport layer for HTTP/3 and runs over UDP, which means your firewall should allow both TCP traffic on port 443 and UDP traffic on port 443. This combination gives you the security of encrypted connections with the speed benefits of modern web protocols.

 

 But I'm not sure how I can use this information to troubleshoot this issue.

 

I tried to disable the firewalls (IPv4 and IPv6) but that still didn't solve it. 

 

Any advice would be greatly appreciated!

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#1
1 Reply
Re:Firewall settings blocking WeTransfer uploads
an hour ago

Hello  @camille123 ,

Welcome to our community.

 

Since you've already reviewed your router's security settings and everything appears to be at default or disabled, let's go through some additional troubleshooting steps:

1. Test on a different network: Connect your PC or smartphone to a different Wi-Fi network (such as a mobile hotspot) and try accessing WeTransfer. This will help determine whether the issue is with your router/SIM plan or with WeTransfer itself.

2. Check Parental Control settings: Even though Access Control is disabled, it's worth double-checking Parental Control settings, including any content filtering or website blocking that may have been set up. More info here: How to configure Parental Control on TP-Link Wireless Dual Band 4G LTE Router

3. Disable any VPN: If you're using a VPN on your device, try disabling it to see if that improves access to WeTransfer.

4. Restart the router: A simple reboot can often resolve unexpected connectivity problems.

5. Try disabling the IPv4/IPv6 firewalls temporarily: Since WeTransfer is specifically reporting a firewall issue, you can try temporarily disabling the SPI firewalls on your router (Advanced > Security > Firewall) to test if this resolves the issue. If it does, re-enable them afterward — it's recommended to keep the firewall enabled for security. Note: only do this as a diagnostic step.

6. Update your router's firmware: Make sure your router is running the latest firmware. Go here: Archer NX200(EU)_V2_1.3.0 Build 260311. Instructions are available here: How to upgrade the firmware of TP-Link 5G/4G Routers

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#2