Issue with Archer VR2800 VDSL Modem Router

Issue with Archer VR2800 VDSL Modem Router
Issue with Archer VR2800 VDSL Modem Router
2017-05-14 22:00:06
Model :

Hardware Version :

Firmware Version :

ISP :

Hi all,

After replacing our BT HomeHub5 router with the new Archer VR2800 VDSL modem router, i can not get my VoiceOverIP (VOIP) phone to work again.
Just wanted to give a good boost to my BT Broadband range.
I have connected everything as usual and the Internet is working well, but the VOIP Phone lights don't go green now!
It should be something little to make it work, may be some settings needs adjusting? It works fine with the Old HomeHub5. Please Help?
0
0
#1
Options
7 Replies
Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-15 15:28:36
Hello Todor, do you mean a software based VOIP phone?
0
0
#2
Options
Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 15:39:22
Hello Pacoo,
Thank you for your question. The VOIP Phone is a "device" sitting on top of my desk (Model Linksys IP Phone SPA942), which is plugged directly to the new router (VR2800) with ethernet cable and is powered from the wall socket. If you need to ask me anything more i am available. Many thanks
0
0
#3
Options
Linksys IP Phone SPA942
2017-05-16 15:43:05

Pacoo wrote

Hello Todor, do you mean a software based VOIP phone?




Hello Pacoo,
Thank you for your question.
The VOIP Phone is a "device" sitting on top of my desk (Model Linksys IP Phone SPA942),
plugged directly to the new router (VR2800) with ethernet cable and is powered from the wall socket.

If you need anything more i am available.

Many thanks
0
0
#4
Options
Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 16:31:33
This is the reply i received from my SIP provider (Draytel):

Hello ,

Thanks for contacting us. We are not getting any registration request from your phone device. Could you please confirm you have disabled SIPAA_ALG on your router and allowed these addresses in your firewall along with your trusted IPs

77.240.48.0/20
217.14.138.0/24
For port ranges:
SIP 5060 to 5070 UDP only
RTP 10,000 to 40,000 UDP only

Kind Regards


Hopefully make sense to someone! :)
0
0
#5
Options
Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 16:33:25
Its a Device. The model is Linksys SPA942
0
0
#6
Options
Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 19:57:19
Hello Todor, try to disable the option "sip alg" . You can find this setting in Advanced>NAT settings>alg
0
0
#7
Options
Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-18 00:51:35

Pacoo wrote

Hello Todor, try to disable the option "sip alg" . You can find this setting in Advanced>NAT settings>alg



Thank you Pacoo, the problem is now fixed.
0
0
#8
Options