Issue with Archer VR2800 VDSL Modem Router
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2017-05-14 22:00:06
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Issue with Archer VR2800 VDSL Modem Router
2017-05-14 22:00:06
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Hardware Version :
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ISP :
Hi all,
After replacing our BT HomeHub5 router with the new Archer VR2800 VDSL modem router, i can not get my VoiceOverIP (VOIP) phone to work again.
Just wanted to give a good boost to my BT Broadband range.
I have connected everything as usual and the Internet is working well, but the VOIP Phone lights don't go green now!
It should be something little to make it work, may be some settings needs adjusting? It works fine with the Old HomeHub5. Please Help?
Hardware Version :
Firmware Version :
ISP :
Hi all,
After replacing our BT HomeHub5 router with the new Archer VR2800 VDSL modem router, i can not get my VoiceOverIP (VOIP) phone to work again.
Just wanted to give a good boost to my BT Broadband range.
I have connected everything as usual and the Internet is working well, but the VOIP Phone lights don't go green now!
It should be something little to make it work, may be some settings needs adjusting? It works fine with the Old HomeHub5. Please Help?
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Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-15 15:28:36
Hello Todor, do you mean a software based VOIP phone?
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Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 15:39:22
Hello Pacoo,
Thank you for your question. The VOIP Phone is a "device" sitting on top of my desk (Model Linksys IP Phone SPA942), which is plugged directly to the new router (VR2800) with ethernet cable and is powered from the wall socket. If you need to ask me anything more i am available. Many thanks
Thank you for your question. The VOIP Phone is a "device" sitting on top of my desk (Model Linksys IP Phone SPA942), which is plugged directly to the new router (VR2800) with ethernet cable and is powered from the wall socket. If you need to ask me anything more i am available. Many thanks
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Linksys IP Phone SPA942
2017-05-16 15:43:05
Pacoo wrote
Hello Todor, do you mean a software based VOIP phone?
Hello Pacoo,
Thank you for your question.
The VOIP Phone is a "device" sitting on top of my desk (Model Linksys IP Phone SPA942),
plugged directly to the new router (VR2800) with ethernet cable and is powered from the wall socket.
If you need anything more i am available.
Many thanks
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Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 16:31:33
This is the reply i received from my SIP provider (Draytel):
Hello ,
Thanks for contacting us. We are not getting any registration request from your phone device. Could you please confirm you have disabled SIPAA_ALG on your router and allowed these addresses in your firewall along with your trusted IPs
77.240.48.0/20
217.14.138.0/24
For port ranges:
SIP 5060 to 5070 UDP only
RTP 10,000 to 40,000 UDP only
Kind Regards
Hopefully make sense to someone! :)
Hello ,
Thanks for contacting us. We are not getting any registration request from your phone device. Could you please confirm you have disabled SIPAA_ALG on your router and allowed these addresses in your firewall along with your trusted IPs
77.240.48.0/20
217.14.138.0/24
For port ranges:
SIP 5060 to 5070 UDP only
RTP 10,000 to 40,000 UDP only
Kind Regards
Hopefully make sense to someone! :)
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Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 16:33:25
Its a Device. The model is Linksys SPA942
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Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-16 19:57:19
Hello Todor, try to disable the option "sip alg" . You can find this setting in Advanced>NAT settings>alg
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Re:Issue with Archer VR2800 VDSL Modem Router
2017-05-18 00:51:35
Pacoo wrote
Hello Todor, try to disable the option "sip alg" . You can find this setting in Advanced>NAT settings>alg
Thank you Pacoo, the problem is now fixed.
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2017-05-14 22:00:06
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