Multiple users access VPN using TD-W8960N

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Multiple users access VPN using TD-W8960N
Multiple users access VPN using TD-W8960N
2017-07-04 17:44:29
Model :

Hardware Version :

Firmware Version :

ISP :

I am have an issue connecting multiple user to a VPN using our TD-W8960N.

For simplicity, I will refer to user A and user B in the scenario:

User A connects to the VPN using the Windows 10 VPN connection. The connection works fine with 1 user on the VPN.
User B is on the same router TD-W8960N but cannot connect to the same VPN which User A is connected to. The problem is resolved by restarting the router TD-W8960N. User B can then connect to the VPN. However, user A cannot connect to the VPN anymore.

It is definitely possible to have multiple users on the VPN since when we are on a different router, the problem does not exist. What can be done to resolve this?
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Re:Multiple users access VPN using TD-W8960N
2017-07-12 16:59:50
you can check with VPN provider if you can use one account at the same time on two devices.
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Re:Multiple users access VPN using TD-W8960N
2017-07-13 16:48:26

Anton L.Z. wrote

you can check with VPN provider if you can use one account at the same time on two devices.


As mentioned: " It is definitely possible to have multiple users on the VPN since when we are on a different router, the problem does not exist.

Please understand; It is certainly possible to have multiple users on the VPN, regardless of connectivity medium. The issue is the router. Not the VPN. I need to know how to fix this issue. Or are TP-Link routers not capable of this simple task?
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Re:Multiple users access VPN using TD-W8960N
2017-07-14 14:18:12
most routers are capable of this simple task, but there might be some settings we don't know on the router, you can submit a ticket to tp-link support at here http://www.tp-link.co.za/support-contact.html#E-mail-Support
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Re:Multiple users access VPN using TD-W8960N
2019-10-07 07:04:40

@Tinus Did you ever resolve this?

Having the same issue

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