Archer C7 AC1750 2.4GHz Wireless stops working
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Archer C7 AC1750 2.4GHz Wireless stops working
Model :
Hardware Version :
Firmware Version :
ISP :
Model : Archer C7 AC1750
Hardware Version : v2
Firmware Version : 161031 (CANADA)
ISP :
Hi All,
I have an Archer C7 V2, purchased in Canada.
This device is running the current version of firmware, as listed on the country specific support page
The problem I am experiencing is that every few days, the 2.4GHz wireless network will stop working.
The router is configured as a "access point" - Internet is not routed thru the device, but the device is handling DHCP, and directs clients to the ISP provided modem
I have seen a few similar thread on this forum, but there haven't been any real concrete suggestions on what to try next.
I have tried setting the 2.4GHz channel to a manually assigned channel (1, 6, or 11). No channel performs better than others regarding the stability of the device. The network will still stop working after 24-72 hours of uptime on average
The 5GHz network and wired connections are not affected by this.
The device's GUI works correctly.
No errors are observed in the system event log - here are the last 10 events from this morning, when the issue occured
================================
Index Time Type Level Log Content
196 2nd day 20:17:18 DHCP INFO DHCPS:Send ACK to 192.168.2.119
195 2nd day 20:17:18 DHCP INFO DHCPS:Recv REQUEST from 08:6D:41:DE:CF:80
194 2nd day 20:15:12 DHCP INFO DHCPS:Send ACK to 192.168.2.111
193 2nd day 20:15:12 DHCP INFO DHCPS:Recv REQUEST from 00:1D:C9:21:00:E6
192 2nd day 20:15:12 DHCP INFO DHCPS:Send OFFER with ip 192.168.2.111
191 2nd day 20:15:12 DHCP INFO DHCPS:Recv DISCOVER from 00:1D:C9:21:00:E6
190 2nd day 20:10:36 DHCP INFO DHCPS:Send ACK to 192.168.2.111
189 2nd day 20:10:36 DHCP INFO DHCPS:Recv REQUEST from 00:1D:C9:21:00:E6
188 2nd day 20:10:36 DHCP INFO DHCPS:Send OFFER with ip 192.168.2.111
187 2nd day 20:10:36 DHCP INFO DHCPS:Recv DISCOVER from 00:1D:C9:21:00:E6
================================
To Resolve this issue, the device would need to be restarted. I have not been able to find any other workaround to restore access to this network.
When the issue occurs, on a computer that is 'still' connected to the 2.4GHz network, the Windows OS shows the network as "no internet connection", and I cannot ping any IP addresses on the local subnet. I cannot access anything on the internet as well
A device that was 'not' connected when the issue occurred is not able to connect. the network is visable in 'inssider' and in the Windows GUI. However when attempting to connect, the OS keeps prompting for a wireless password. Entering the correct password just results in an 'incorrect password' error.
Are there any suggestions here?
Hardware Version :
Firmware Version :
ISP :
Model : Archer C7 AC1750
Hardware Version : v2
Firmware Version : 161031 (CANADA)
ISP :
Hi All,
I have an Archer C7 V2, purchased in Canada.
This device is running the current version of firmware, as listed on the country specific support page
The problem I am experiencing is that every few days, the 2.4GHz wireless network will stop working.
The router is configured as a "access point" - Internet is not routed thru the device, but the device is handling DHCP, and directs clients to the ISP provided modem
I have seen a few similar thread on this forum, but there haven't been any real concrete suggestions on what to try next.
I have tried setting the 2.4GHz channel to a manually assigned channel (1, 6, or 11). No channel performs better than others regarding the stability of the device. The network will still stop working after 24-72 hours of uptime on average
The 5GHz network and wired connections are not affected by this.
The device's GUI works correctly.
No errors are observed in the system event log - here are the last 10 events from this morning, when the issue occured
================================
Index Time Type Level Log Content
196 2nd day 20:17:18 DHCP INFO DHCPS:Send ACK to 192.168.2.119
195 2nd day 20:17:18 DHCP INFO DHCPS:Recv REQUEST from 08:6D:41:DE:CF:80
194 2nd day 20:15:12 DHCP INFO DHCPS:Send ACK to 192.168.2.111
193 2nd day 20:15:12 DHCP INFO DHCPS:Recv REQUEST from 00:1D:C9:21:00:E6
192 2nd day 20:15:12 DHCP INFO DHCPS:Send OFFER with ip 192.168.2.111
191 2nd day 20:15:12 DHCP INFO DHCPS:Recv DISCOVER from 00:1D:C9:21:00:E6
190 2nd day 20:10:36 DHCP INFO DHCPS:Send ACK to 192.168.2.111
189 2nd day 20:10:36 DHCP INFO DHCPS:Recv REQUEST from 00:1D:C9:21:00:E6
188 2nd day 20:10:36 DHCP INFO DHCPS:Send OFFER with ip 192.168.2.111
187 2nd day 20:10:36 DHCP INFO DHCPS:Recv DISCOVER from 00:1D:C9:21:00:E6
================================
To Resolve this issue, the device would need to be restarted. I have not been able to find any other workaround to restore access to this network.
When the issue occurs, on a computer that is 'still' connected to the 2.4GHz network, the Windows OS shows the network as "no internet connection", and I cannot ping any IP addresses on the local subnet. I cannot access anything on the internet as well
A device that was 'not' connected when the issue occurred is not able to connect. the network is visable in 'inssider' and in the Windows GUI. However when attempting to connect, the OS keeps prompting for a wireless password. Entering the correct password just results in an 'incorrect password' error.
Are there any suggestions here?
