Archer D7 freeze each day
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2017-11-21 23:03:43 - last edited 2021-10-09 09:07:16
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Archer D7 freeze each day
2017-11-21 23:03:43 - last edited 2021-10-09 09:07:16
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Hardware Version :
Firmware Version :
ISP :
I have bought this product for 4 months, it was running just fine.
but from 1 week until now it stop respending and freezes until a hard reboot is done on it,
it lost wifi and internet connectivity, it stop respending on both ethernet and wifi 5g and 2.4g, it just hangs and stop responding unless hardly rebooted.
i found nothing on the logs relevant to any materiel event or event ar all on this time.
i can't check eitheir it's do to hacking by an external sources or is it linked to some hardware damage
the only thing i observe is that it happens each day
and it keeps functionning normally until it freezes it can take 8h to 4h before that happpens
Please help.
i tried connect with ssh on it but it doesn't feel to work, so i m stuck
Hardware Version :
Firmware Version :
ISP :
I have bought this product for 4 months, it was running just fine.
but from 1 week until now it stop respending and freezes until a hard reboot is done on it,
it lost wifi and internet connectivity, it stop respending on both ethernet and wifi 5g and 2.4g, it just hangs and stop responding unless hardly rebooted.
i found nothing on the logs relevant to any materiel event or event ar all on this time.
i can't check eitheir it's do to hacking by an external sources or is it linked to some hardware damage
the only thing i observe is that it happens each day
and it keeps functionning normally until it freezes it can take 8h to 4h before that happpens
Please help.
i tried connect with ssh on it but it doesn't feel to work, so i m stuck
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Re:Archer D7 freeze each day
2017-12-14 05:22:12
just flashed it now and i will let you know ......
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Re:Archer D7 freeze each day
2017-12-14 06:48:24
sandys wrote
have you guys tried the beta firmware here ? http://forum.tp-link.com/showthread.php?94180-Archer-C7-router-crashed-by-Dell-laptop-with-Killer-adapter&p=195886#post195886
Not yet ! thanks to point it ! i just installed it right now so i will keep you inform if no crash appears after 2 days !
technically i encounter a crash 1 to 4 time a day so i will be fixed soon enough :)
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Re:Archer D7 freeze each day
2017-12-14 19:47:51
I'm starting to think that issue comes from Android 8.1. It's happening since i updated my Nexus 6p to it.
Indeed also some netgear devices seem affected: https :// community.netgear.com/t5/Orbi/Android-8-Crashes-Orbi/m-p/1452347/highlight/true
Indeed also some netgear devices seem affected: https :// community.netgear.com/t5/Orbi/Android-8-Crashes-Orbi/m-p/1452347/highlight/true
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Re:Archer D7 freeze each day
2017-12-14 23:27:27
Meanwhile let's see, i've set ip adress reservation for my Nexus 6p, wondering if it's something related to dhcp that can be fixed this way.
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Re:Archer D7 freeze each day
2017-12-16 03:32:34
I made the update and its a ko
It has kept the goodwork for 46h however it finally crashed the same way
I read the post and may be we have a clue, It seems that it happens when i use my smartphone and its true that it was working fine for 4months
until my phone updated to oreo android 8, May be it's related "@brab84"
in the mean while, it works with the phone after the reboot and if i try a disconnect/reconnect the wifi from the smartphone it doesn't seem to cause any issue
That means it something that established the first time the wifi try to catch the device
in all cases the firmware update doesn't fix the issue, althought the router response seems to be faster
It has kept the goodwork for 46h however it finally crashed the same way
I read the post and may be we have a clue, It seems that it happens when i use my smartphone and its true that it was working fine for 4months
until my phone updated to oreo android 8, May be it's related "@brab84"
in the mean while, it works with the phone after the reboot and if i try a disconnect/reconnect the wifi from the smartphone it doesn't seem to cause any issue
That means it something that established the first time the wifi try to catch the device
in all cases the firmware update doesn't fix the issue, althought the router response seems to be faster
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Re:Archer D7 freeze each day
2017-12-16 07:35:13
Sadly, ip address reservation didn't fix the issue, will try the beta firmware too.
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Re:Archer D7 freeze each day
2017-12-17 03:47:02
Hi Guys,
I have exactly the same problem with my D7. Suddenly 10 days ago the Wifi (both 2.4GHz and 5 GHz) was no more working. The D7 seems to be freeze in the sense that it was no more pingable, the web interface was no more accessible and this will cause my internet connection to be blocked. The D7 is in fact connected to my LAN where I have a VDSL modem. As soon as I disconnected the D7 from the LAN I was then able to surf the internet while the D7 was remaining freeze (the LAN led was on even if the cable was disconnected).
I installed the proposed beta firmware but nothing changed and after 4 hrs it was freeze again. I'm very frustrated at this point.
Any more experience with that problem is welcome!
MR
I have exactly the same problem with my D7. Suddenly 10 days ago the Wifi (both 2.4GHz and 5 GHz) was no more working. The D7 seems to be freeze in the sense that it was no more pingable, the web interface was no more accessible and this will cause my internet connection to be blocked. The D7 is in fact connected to my LAN where I have a VDSL modem. As soon as I disconnected the D7 from the LAN I was then able to surf the internet while the D7 was remaining freeze (the LAN led was on even if the cable was disconnected).
I installed the proposed beta firmware but nothing changed and after 4 hrs it was freeze again. I'm very frustrated at this point.
Any more experience with that problem is welcome!
MR
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Re:Archer D7 freeze each day
2017-12-17 07:42:18
Same issue even with the beta firmware.
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Re:Archer D7 freeze each day
2017-12-17 18:59:55
Hello same problem here since 10 days more or less, and it's very annoying.
I tried already to reset, change to beta firmware (and reset it again), turning off WPS and UPNP, but the result is the same, it freezes 1-2 times a day and I can't do nothing but turn it off and on manually (just wifi 2.4 stays up but is unaccessible, 5Ghz one disappears)
I'm really close to throw it to the bin, never had such annoying thing with other routers, even more cheap than this.
I tried already to reset, change to beta firmware (and reset it again), turning off WPS and UPNP, but the result is the same, it freezes 1-2 times a day and I can't do nothing but turn it off and on manually (just wifi 2.4 stays up but is unaccessible, 5Ghz one disappears)
I'm really close to throw it to the bin, never had such annoying thing with other routers, even more cheap than this.
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Re:Archer D7 freeze each day
2017-12-18 01:16:45
Hi,
Have the same problem with C1200 (2.0.0 Build 20161130 rel.64463 (US)). First time i noticed it around Sat, Dec 9. I don't remember when updated my phone, but also have Nexus 6p with android 8.0.
I already did 2 hard resets. The first time i restored configuration from the backup file, the second time did everything manually. Nothing helped.
I use the router from Aug 6, 2017. Nothing special in the configuration:
- 15 wifi devices
- 2 wire connections
- Configuration
-- DHCP - 10 clients
-- Wifi configured for 2.4G and 5G. 5G configured as hidden
-- 5G guest wifi
-- Disabled USB sharing and Print server
-- Disable WPS
Dear support, time to step in and acknowledge software bug or recommend us to replace devices. Let us know which else information we can provide.
Have the same problem with C1200 (2.0.0 Build 20161130 rel.64463 (US)). First time i noticed it around Sat, Dec 9. I don't remember when updated my phone, but also have Nexus 6p with android 8.0.
I already did 2 hard resets. The first time i restored configuration from the backup file, the second time did everything manually. Nothing helped.
I use the router from Aug 6, 2017. Nothing special in the configuration:
- 15 wifi devices
- 2 wire connections
- Configuration
-- DHCP - 10 clients
-- Wifi configured for 2.4G and 5G. 5G configured as hidden
-- 5G guest wifi
-- Disabled USB sharing and Print server
-- Disable WPS
Dear support, time to step in and acknowledge software bug or recommend us to replace devices. Let us know which else information we can provide.
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2017-11-21 23:03:43 - last edited 2021-10-09 09:07:16
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