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Freeze issue

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Freeze issue

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Freeze issue

farzi_cricketer

2020-08-16 11:17:48 - last edited 2020-08-19 10:06:26

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Registered: 2020-08-16

Freeze issue

2020-08-16 11:17:48 - last edited 2020-08-19 10:06:26

Model: TL-WR845N

Hardware Version: V4

Firmware Version: 0.9.1 3.16 v0001.0

Model: TL-WR845N

Hardware Version: V4

Firmware Version: 0.9.1 3.16 v0001.0

i have reacntly purchased router, it was working fine from last 2 months, but from last 1 week, it freezing, lights of router stay still and i am unable to login to management page. wifi disappear. after restating the device issue resolve automatically.

kindly help i am using static ip address on wan port. only 2 devices connected with the wifi device.

factory default reset already done, firmware also upgraded.

1 Accepted Solution

Kevin_Z

2020-08-19 10:05:58 - last edited 2020-08-19 10:06:26

Posts: 21408

Helpful: 4855

Solutions: 2518

Stories: 20

Registered: 2018-12-24

Re:Freeze issue-Solution

2020-08-19 10:05:58 - last edited 2020-08-19 10:06:26

@farzi_cricketer

Hello,

Sorry for the trouble caused, we will do some troubleshooting and try to fix it.

Are all the LEDs on the WR845N solid on and no internet access both on wired devices as well as on the wireless clients? What if you connect a computer to the ISP modem directly, will the internet still work properly?

How often does this freeze issue occur? Try to turn it off when you are not using the internet.

When the network stops working on the WR845N, please check the IP address and default gateway with your computer connected to it and show me the status-details page. Instruction as below:

https://www.tp-link.com/support/faq/838/

Can you ping the default gateway on the computer?

How many devices are connected to this WR845N, wired, and wirelessly? Try to reduce the clients and monitor again.

Thanks a lot.

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Recommended Solution

1 Reply

Kevin_Z

2020-08-19 10:05:58 - last edited 2020-08-19 10:06:26

Posts: 21408

Helpful: 4855

Solutions: 2518

Stories: 20

Registered: 2018-12-24

Re:Freeze issue-Solution

2020-08-19 10:05:58 - last edited 2020-08-19 10:06:26

@farzi_cricketer

Hello,

Sorry for the trouble caused, we will do some troubleshooting and try to fix it.

How often does this freeze issue occur? Try to turn it off when you are not using the internet.

When the network stops working on the WR845N, please check the IP address and default gateway with your computer connected to it and show me the status-details page. Instruction as below:

https://www.tp-link.com/support/faq/838/

Can you ping the default gateway on the computer?

How many devices are connected to this WR845N, wired, and wirelessly? Try to reduce the clients and monitor again.

Thanks a lot.

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