TL-WR841HP Connection Issue
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.TL-WR841HP Connection Issue
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hardware Version :
Firmware Version :
ISP :
Hi,
I am getting an issue to my TP Link Router TL-WR841HP. It is always loosing connection every week, I already update the firmware as advised by your Email Technical Support but it is doing the same. My temporary solution on this kind of issue is by doing a factory reset and re-configure my router.
Any thoughts?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thank you for bring this up again. While we need to understand the issue, then we can try to fix it. We hope you can help with this:
1. When the router freeze or crash, how about the LEDs status, are they solid on? Are you able to ping the router at that time? Here is a guide you may refer to do the ping test:
https://www.tp-link.com/support/faq/425/
2. Is the WR841HP working as the main router or AP mode? Is the modem provided by your ISP a modem router or modem only? If it is a modem router, please try to change the WR841HP to AP mode, then confirm if the connection will be stable. Here is the guide to configure it into AP mode:
https://www.tp-link.com/support/faq/1384/ (Case 2)
- Copy Link
- Report Inappropriate Content
@Kevin_Z I must recon that after my ISP changed the old modem by a new one, which is modem and WI-FI router of brand Arris, I am not experiencing the problem since a month ago. Now it is losing connection but with less frequency (once a week or so) and I think it is because a conflict between the WI-FI channels. When it happens I reset my TP-LINK router and it works. Anyway, there should be a better diagnostic tools to diagnose this and previous behavior. All I am saying here is because a "guess" and not with the certainty that gives a good diagnose tool.
Regards,
- Copy Link
- Report Inappropriate Content
If that is the case, you may run a Wi-Fi analyzer to find a clear channel, choose different channels on the Arris modem and on the WR841HP, then change the channel width to 20MHz, reboot the modem and router, reconnect to the wireless network, then confirm.
- Copy Link
- Report Inappropriate Content
@screwTPscam I have the same problem, I had to restart the Router every so often to return to have stable Internet, but for a week the speed dropped considerably until one morning the Internet went completely, it no longer connects to the Internet and if it does it emits an absurdly low speed, approx 20kBps. I regret buying this garbage.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 5079
Replies: 15
Voters 0
No one has voted for it yet.