Problem setting up Deco M5 Router

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Problem setting up Deco M5 Router

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problem setting up Deco M5 Router
Problem setting up Deco M5 Router
2018-07-10 22:51:00
Model :

Hardware Version :

Firmware Version :

ISP :

I have setup Deco M5 Router with no problems. Issue is that I cannot connect to it. I seeit in on list of wifi devices and when I type password which I know is correct I cannot connect.

Please can anyone advise what I could be doing wrong.

Thank you.
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#1
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9 Reply
Re:Problem setting up Deco M5 Router
2018-07-11 11:41:43
Did you add those devices in the blacklist?

Can you get internet access if you connect your pc to Deco via a cable?

Try to restart your Deco units.
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#2
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Re:Problem setting up Deco M5 Router
2018-07-11 14:54:39

Aprilcoco wrote

Did you add those devices in the blacklist?

Can you get internet access if you connect your pc to Deco via a cable?

Try to restart your Deco units.


Apprilcoco, I have not added devices to blacklist.

I can connect to internet if I connect laptop to Deco via cable.

I have done coutless restarts.

Please note connecting to internet is not the issue. I can see Deco M5. I now Wi-Fi password but when I enter it on any device it just connects for a very, very sort time and I see devices on Deco M5 as offline.

Thank you for all help.
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#3
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Re:Problem setting up Deco M5 Router
2018-07-11 18:20:01

Aprilcoco wrote

Did you add those devices in the blacklist?

Can you get internet access if you connect your pc to Deco via a cable?

Try to restart your Deco units.


Hi,

I did not add devices to blacklist.

Yes I can connect to internet if I connect any device via cable.

I have done countless restarts of Deco unit with no luck.

I still have problem.

If I connect old wifi hub to Deco M5 I can coontect to internet wirelessly but this defeats the purpose of the Deco M5.

Any outher suggestions?
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#4
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Re:Problem setting up Deco M5 Router
2018-07-11 19:27:16

jaburmester wrote

Hi,

I did not add devices to blacklist.

Yes I can connect to internet if I connect any device via cable.

I have done countless restarts of Deco unit with no luck.

I still have problem.

If I connect old wifi hub to Deco M5 I can coontect to internet wirelessly but this defeats the purpose of the Deco M5.

Any outher suggestions?


Hi all.

If I setup guest network I can connect through guest network wirelessly. This again defeats the purpose of the Deco M5.

Any other idea how to solve issue ?
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#5
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Re:Problem setting up Deco M5 Router
2018-07-11 21:15:12

jaburmester wrote

Hi all.

If I setup guest network I can connect through guest network wirelessly. This again defeats the purpose of the Deco M5.

Any other idea how to solve issue ?


Due to isue I cannot connect second or third Deco M5 as I connot connect to Main Network only to Guest Network.

Can anyone help ?
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#6
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Re:Problem setting up Deco M5 Router
2018-07-12 15:13:02
what's your model number of the device?

Have you tried with any other devices?

Except restart, did you try resetting the Deco and reconfigure it?
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#7
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Re:Problem setting up Deco M5 Router
2018-07-12 16:19:40

Bowen98 wrote

what's your model number of the device?

Have you tried with any other devices?

Except restart, did you try resetting the Deco and reconfigure it?


I have partially solved issue I connect other Deco M5 and all work. I connected second Deco M5 and that worked.

Now I am having issue with third Deco M5. As stated Deco is next to a Deco that is already setup but I keep getting We couldn't find another Deco error.

Any ideas How to resolve issue?
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#8
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Re:Problem setting up Deco M5 Router
2018-07-12 20:33:02

jaburmester wrote

I have partially solved issue I connect other Deco M5 and all work. I connected second Deco M5 and that worked.

Now I am having issue with third Deco M5. As stated Deco is next to a Deco that is already setup but I keep getting We couldn't find another Deco error.

Any ideas How to resolve issue?


I have managed to resolve issues . Solution is, it may sound silly, just to persist and keep trying.
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#9
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Re:Problem setting up Deco M5 Router
2018-07-13 16:23:12

jaburmester wrote

I have managed to resolve issues . Solution is, it may sound silly, just to persist and keep trying.


long story, and glad to hear you have successfully solved the issue.

cheers:)
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#10
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