Problem setting up Deco

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Problem setting up Deco

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Problem setting up Deco
Problem setting up Deco
2020-04-26 13:32:11
Model: Deco M4  
Hardware Version:
Firmware Version:

I received my Deco M4R  and tried to setup numerous times. But, it keeps saying unable to connect to the internet. I have already keyed in the username and password according to my unifi agreement! 

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#1
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9 Reply
Re:Problem setting up Deco
2020-05-12 12:03:15

@WSW 

Is your ISP unifi in the MY? If so, when you configure the main Deco, have you entered VLAN ID?

You can refer to the links below to have a try.

https://www.tp-link.com/support/faq/2239/

https://www.tp-link.com/support/faq/2465/

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#2
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Re:Problem setting up Deco
2020-05-12 12:32:08

@TP-Link_Deco  of course, unifi from Telekom. How do I know what's the VLAN ID & priority?? 

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#3
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Re:Problem setting up Deco
2020-05-13 11:22:17

@WSW 

The VLAN ID & priority are provided by your ISP, if you don't have the information, it's suggested to contact your ISP.

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#4
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Re:Problem setting up Deco
2020-05-13 12:13:34

@TP-Link_Deco  so when do I set up this VLAN ID and internet priority? I connected my Deco to the router and when it was trying to set up internet connection and connect to it, deco light turns red. Then it tells me it's unable to connect. Do I select skip this and go to the main page on the app to key in the VLAN ID?

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#5
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Re:Problem setting up Deco
2020-05-14 11:05:22

@WSW 

Yes, you can try as you described.

The other way is that when you configuring the main Deco, you can set up the VLAN settings in the step 11.

https://www.tp-link.com/support/faq/2464/

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#6
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Re:Problem setting up Deco
2020-05-16 04:08:39

@TP-Link_Deco I have selected the VLAN ID & internet priority. It still does not work. There's no internet connection! 

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#7
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Re:Problem setting up Deco
2020-05-20 09:44:46

@WSW

Can I have the VLAN ID & internet priority settings page on the Deco app?

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#8
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Re:Problem setting up Deco
2020-05-23 03:37:56
File:
Screenshot_20200523-113711.jpgDownload
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#9
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Re:Problem setting up Deco
2020-05-27 09:35:18

@WSW 

Hi,

Whether you have entered your configuration information on your modem thus there is no need to set up on the Deco? Do you have internet bypass the Deco and connect to your modem directly?

 

2. If not, do you have the old router which can work with your modem and provide internet to your clients? If yes, you can connect Deco to the old router to have a try. In this case, Deco just need to set up the Dynamic IP connection. 

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#10
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