Firmware for Unifi Profile

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Firmware for Unifi Profile

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Firmware for Unifi Profile
Firmware for Unifi Profile
2019-03-01 06:15:50
Model: TC-W7960  
Hardware Version: V1
Firmware Version: 1

 

I’d purchased this WiFi router from TaoBao China (OFFICAL TP LINK STORE) upon confirmed by customer service which support Malaysia. But now I can’t set it up at all. Can anyone help?

  0      
  0      
#1
Options
3 Reply
Re:Firmware for Unifi Profile
2019-03-01 06:34:23

Hi Alexander,

 

You can contact the technical support  that is responsible for this kind of product in China.

 

If you are not in China, you can call this hotline number: 00860511-63800692 (Just provide Chinese support).

 

If you are in China: you can call this holine number:400886400(Just provide Chinese support).

 

Or you can send email to fae@tp-link.com.cn (Provide English and Chinese support).

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Re:Firmware for Unifi Profile
2019-03-03 10:40:09

Hi Kevin,

 

I’d contacted the technical team over China. Unfortunately, the problem remain unresolved. The tech support put on blame over internet service provider. However, my current WiFi router by Dlink works perfectly fine. Please help. 

 

 

  0  
  0  
#3
Options
Re:Re:Re:Firmware for Unifi Profile
2019-03-04 01:43:09

Hello, Alexander, as you can see, the TL-WDR7660 is a product sold in Mainland of China only. https://www.tp-link.com.cn/product_1254.html?t=index

 

While we are the global tech support, we are not familiar with this product and do not take charge of the customer service, it is suggested to contact the tech support in China. 

 

Wish your understanding. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 3465

Replies: 3

Related Articles