Ping Spikes and Timeouts

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Ping Spikes and Timeouts

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Ping Spikes and Timeouts
Ping Spikes and Timeouts
2019-03-16 11:55:31 - last edited 2019-03-21 12:17:39
Model: TL-WR840N  
Hardware Version: V6
Firmware Version: 0.9.1 4.16 v0001.0 Build 180614 Rel.40494n

I get ping spikes everytime i am playing games i normally get 80-90 or 100 ping in Fortnite when ping spike hits my ping goes around 400-1100 and then it comes back to 100 i don't know what's wrong with my router.

i sometimes also get timeouts my ps4 can't access internet after timeout i have to restart router to properly get internet connection.

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#1
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Re:Ping Spikes and Timeouts
2019-03-17 17:38:27

How close are your devices to your router? Are there any neighbours using the same channel such as you? Does the signal have to travel between walls and other objects? 

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#2
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Re:Ping Spikes and Timeouts
2019-03-18 05:56:16

Hello,

 

With your PS4 connected to the modem directly, bypass the 840N, do you have the same problem? 

 

Besides, you can try to enable upnp to give it a go. You can refer to page 39.

https://static.tp-link.com/2018/201802/20180202/1910012351_TL-WR840N_UG_V6.pdf

 

Any updates, just let us know.

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Re:Re:Ping Spikes and Timeouts
2019-03-18 08:45:35 - last edited 2019-03-21 07:52:39

vBDKv wrote

How close are your devices to your router? Are there any neighbours using the same channel such as you? Does the signal have to travel between walls and other objects? 

My router is at first floor and i am living at ground floor and i don't know about channels. yes it travels between walls and object but i get good signals the only problem i have is internet slow down for a moment then come back normal.

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#5
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Re:Re:Ping Spikes and Timeouts
2019-03-18 08:55:33

Kevin_Z wrote

Hello,

 

With your PS4 connected to the modem directly, bypass the 840N, do you have the same problem? 

 

Besides, you can try to enable upnp to give it a go. You can refer to page 39.

https://static.tp-link.com/2018/201802/20180202/1910012351_TL-WR840N_UG_V6.pdf

 

Any updates, just let us know.

 

Good day. 

 

 

hmm i have upnp enabled and i am using wireless on PS4.

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#6
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Re:Re:Re:Ping Spikes and Timeouts
2019-03-19 07:53:12

Rountex wrote

hmm i have upnp enabled and i am using wireless on PS4.

 

Hello, except playing games, do you have the same problem with your computer watching videos/ downloading large files? 

 

Is it possible for you to connect the PS4 to the 840N/modem by wired cable to do a comparison analysis? 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Re:Re:Re:Re:Ping Spikes and Timeouts
2019-03-21 07:54:04 - last edited 2019-03-21 07:54:56

Kevin_Z wrote

Rountex wrote

hmm i have upnp enabled and i am using wireless on PS4.

 

Hello, except playing games, do you have the same problem with your computer watching videos/ downloading large files? 

 

Is it possible for you to connect the PS4 to the 840N/modem by wired cable to do a comparison analysis? 

 

Good day. 

Yes my internet slows down for some time then comes back and its also effects ping so i called it ping spike. but yes it happens when i download and surf internet.

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#8
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Re:Ping Spikes and Timeouts
2019-03-24 14:03:02

I need a fix for my router. any help?

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#14
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Re:Re:Ping Spikes and Timeouts
2019-03-25 01:11:59

Hello,

Sorry to respond late. 

 

First, you can place your wireless device for optimal reception and performance.

here is the instruction to do that: http://www.tp-link.com/us/faq-455.html

 

Meanwhile, cause the router and you are in different floor, if possible, it is suggested to locate the router at ground floor to avoid the interference.

 

Besides, you can use a clean channel without so many interference.
http://www.tp-link.com/us/faq-468.html

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#15
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Re:Re:Re:Ping Spikes and Timeouts
2019-03-26 19:04:31 - last edited 2019-03-28 15:32:17

i don't think placing router at ground floor can fix that because internet works fine just slows down for a moment which causes lag in game for 1 sec i think and sometimes i get ping spikes for 30 seconds then it comes back normal. and it happens at 1st floor too.

 

Edit: and my internet goes extremely slow night time. my mtu was 1400 i changed it to 1300 for lower ping and when i set it to 1400 my internet became fine at night but i think theres a lit bit of difference between ping so i will keep 1400 mtu. I think default mtu 1420 is best internet works fine on 1420. I don't know what's happening like after i change mtu internet works fine for sometime then slows down.

 

 

 

 

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#16
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Re:Re:Re:Re:Ping Spikes and Timeouts
2019-03-27 06:07:10

Well, seems that not much can be done; what about other devices and other internet activities? Do you have the same issue? 

If it still the same with wifi settings optimized and UPnP enabled, you may contact the tech support  to check whether you need a more powerful product. 

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#17
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