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TL-MR6400 - Brand new out of box - cannot connect it to the internet

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TL-MR6400 - Brand new out of box - cannot connect it to the internet

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TL-MR6400 - Brand new out of box - cannot connect it to the internet
TL-MR6400 - Brand new out of box - cannot connect it to the internet
2019-05-08 12:49:47
Model: TL-MR6400  
Hardware Version: V3
Firmware Version: 1.6.0.0.9.1 v0001.0 Build 181022 Rel 40644

Hi all,

 

Took this router out the box yesterday and inserted a SIM card and switched it on, expecting it to plug and play as advertised, but the internet light does not illuminate (the wireless light does, and the coverage is 2 bars, which is 75% according to the management page so should be sufficient). All the parameters on the management page seem OK, the SIM card is accessed OK, but when I run the quick start process the "Connection Test" stage fails with the message "Sorry - internet not connected. Please reconfigure your parameters". I have tried 3 different known good SIM cards (3, O2 and Giff Gaff), reset it numerous times and the result is the same. As the internet light never comes on, there must be a fundamental problem - maybe the router is just faulty?

 

All advice appreciated,

 

Thanks,

 

Bob

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Re:TL-MR6400 - Brand new out of box - cannot connect it to the internet
2019-05-14 03:06:06

Hi,

 

What about the current Internet IP address? Please show us a screenshot of the status page.

 

Meanwhile, you can create a profile manually to give it a go. 

Note: Login to the web UI first, and then go to advanced-advanced-network-internet and click create profiles to do that. 

 

You may need contact sim card carrier to get the configuration parameters, like the APN and username/password. 

 

May it help and have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:TL-MR6400 - Brand new out of box - cannot connect it to the internet
2020-11-13 15:36:04

@Kevin_Z I have a similar issue but with the only o2, I have tried the same settings that are in my D-LINK 4g router (which works fine with the router) but not in the tp-link.

 

I can't even get a connection.- I ahve tried three and EE and both work fine just the MR200 wont connect.

I have tried the setting provided by o2 and still no connect but only through this router

 

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Re:TL-MR6400 - Brand new out of box - cannot connect it to the internet
2020-11-14 05:22:23

@Hambot 

Good day,

Did you mean Archer MR200 worked fine with Three and EE SIM card, but nor SIM card of O2, but  D-link 4G router worked fine with O2 card?

How long have you had MR200?

What are the hardware and firmware version about MR200?

Have you check if the network type of the O2 is under the following range:

4G: FDD-LTE B1/B3/B7/B8/B20 (2100/1800/2600/900/800 MHz)

TDD-LTE B38/B40/B41 (2600/2300/2500 MHz)

3G: DC-HSPA+/HSPA+/HSPA/UMTS B1/B8 (2100/900 MHz)

 

Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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