TPLink AV500, connected but no internet
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have a problem, im using the TPLINK AV 500 for almost a year, and never had any problems. Lately the powerline extenders have no internet connection, They are connected but dont have any internet. Looking on my phone it says: connected but no internet.
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@Qian Hello,
Sorry for the late reply.
May I know did you try the suggestion provided by @Kathy_Z on this thread and manually set up static IP for the wireless powerline unit?
How to go to web configuration page using the tpPLC App (Smartphone)?
https://www.tp-link.com/support/faq/1691/
If still the same problem, may I know how often does that happen?
Please connect a computer to router by Ethernet cable ( same cable that main powerline adapter is using) and check do you have any Internet?
Please send us a photo of the IP address on PC when wired to router. https://www.tp-link.com/support/faq/838/
If connected to WPA4220 the wifi adapter by WiFi or by wire, what is the IP address & Gateway on your computer?
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@Jack_1234 Thank you for helpful suggestion! here is the related FAQ :
How to go to web configuration page using the tpPLC App (Smartphone)?
https://www.tp-link.com/support/faq/1691/
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Hi,
I have the same problem as everyone else here, I linked my AV600 to my router but, I can surf into the extender but I cant get internet when connected to it, wireless or by cable.
I have tried to change the gateway and dns as someone put a screenshot of but it did not do any difference.
What should I do, any suggestion?
I have a ASUS router CT8.
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