Unable to connect with Maxis
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi, I'm having issue with Deco M4 setup with Maxis home fiber. I've downloaded and install the Deco android apps to setup as per instructions. I managed to get all thing done successfully just the Deco unable to connect to Internet. Pppoe user I'd and password is correct and I can connect when I revert back to my old asus router. Vlan also checked with isp which is 621. Any advice?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Yes, the Deco is working fine now. Yup, I used ios apps to configure. Not sure why I'm not able to get it setup by using android
- Copy Link
- Report Inappropriate Content
I'm able to setup the deco E4 mesh now. I found that the in app (both Android & iOS) setup instruction is very misleading and that caused my setup failed at the beginning. The step by step instruction asked to connect the ISP modem with E4, which is incorrect; the modem has to connect to the original router from Maxis at all time, you have to connect the Deco E4 to maxis router, not modem, that said, you do not mess the original maxis home fibre "modem+router" setup, just let it be, what you need to do with your new Deco E4 is to connect it with the original router, that's it.
Original maxis home fibre setup: Modem + Router.
With Deco E4 setup: Modem + Router + Deco E4.
Thanks to the video uploaded by OOKAS on youtube, that caption at (0:16) trigger me to try the correct setup: https://www.youtube.com/watch?v=ckf-RUA7Wd4 and I finally got it right.
My Deco E4 work like a charm now, with just 1unit Deco E4 is sufficient to boost the signal across my entire appartment unit ~1350sqft.
I bought the package with 2unit E4 inside but I only setup the 1st unit E4 at living room (modem + router + Deco E4), I don't even need to setup second unit of E4 in my furthest bedroom which suffers weak wifi signal previously.
Hope this helps.
- Copy Link
- Report Inappropriate Content
On your BTU, connect LAN2 instead of LAN1, LAN1 is for TM Unifi and LAN2 is for Maxis
- Copy Link
- Report Inappropriate Content
Ok, if the BTU you're refering to Modem, yes, it is already on port 2. On the Deco M4, i'm also connecting to port 2. But still unable to.
However, i managed to get it done. It seems the Deco apps software for Andriod and IOS is different. The steps of setup is different. I managed to get the Deco M4 setup successfully with internet with ISO apps instead.
- Copy Link
- Report Inappropriate Content
Hi,
Sorry to respond late, so can I say that the Deco M4 works fine now?
Did you use the IOS app to configure it with VLAN ID enabled to make it work?
Good day.
- Copy Link
- Report Inappropriate Content
Yes, the Deco is working fine now. Yup, I used ios apps to configure. Not sure why I'm not able to get it setup by using android
- Copy Link
- Report Inappropriate Content
Gotcha, thanks for your feedback, have noted that.
So now you can enjoy the internet, if need more help, just contact us.
- Copy Link
- Report Inappropriate Content
I guess I'm the 3rd cases face this issue. One of my fren faced the same problem and manage to get it done by the same way as well
- Copy Link
- Report Inappropriate Content
Thanks, it helped a lot, noted that.
- Copy Link
- Report Inappropriate Content
I'm not able to connect to maxis with deco m5 too even I tried configure it with iOS. Do u mind to share your steps?
- Copy Link
- Report Inappropriate Content
I am also unable to connect to my maxis fibre even though enter proper ppoe credential..please advice if require any other unique settings
- Copy Link
- Report Inappropriate Content
@Normality78-_ I'm having the same issue no matter how permutations I did. Ppoee, vlan, ip4 ip6.. please help!
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 11247
Replies: 25
Voters 0
No one has voted for it yet.