RE360 5GHz light not showing

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RE360 5GHz light not showing

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RE360 5GHz light not showing
RE360 5GHz light not showing
2019-06-25 17:06:45

i have a RE360 range extender. when i used the app to set up, it cannot find 5GHz signal from my router even though it is next to it. and my the 5GHz lights is not showingon the range extender. only the 2.4 GHz

 

please advise what’s need to be done

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#1
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15 Reply
Re:RE360 5GHz light not showing
2019-06-26 02:57:55

Hi,

 

Can you see the 5GHz network of the main router on your computer or cellphone? 

 

With RE360 located 2-3 meters away from the main router, if it cannot detect the 5GHz network, please change the wireless settings of the main router's 5GHz to give it a go. Epseically the wireless channel and channel width. 

 

Then please reconfigure it and test whether it works. 

Note: If still does not work, please update the firmware to the latest one first.

 

Below is an instruction you can refer to: 

https://www.tp-link.com/support/download/re360/#video

 

May it help and have a nice day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:RE360 5GHz light not showing
2019-10-31 21:33:25

@Kevin_Z 

 

Hello all, 

 

I have the same issue with my RE650 

I already send it back for repair, but after still the same issue. 

 

The RE650 finds my 5ghz Telenet host netwerk upon setup but after it, it loses the 5ghz connection 

 

I changed all kind of settings on my Router but without luck. 

 

All other devices have no issue connecting to my 5ghz host netwerk. 

 

Who can help? ( the tp-link support also could not) 

 

Regards 

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#3
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Re:RE360 5GHz light not showing
2019-11-01 01:21:29

@ERE 

 

So the current issue is that the RE650 can connect to the 5GHz of main router but it will lose connection, right? 

 

What is the led status of RE650 after you finished the configuration? Does 5GHz led come on? 

 

What about it after it lost connection? Can you see the 5GHz network name after it stops working? 

 

Does 2.4GHz and wired connection work properly? 

 

What is the model number of your main router? And what is the hardware and firmware version? 

 

Thanks in advance, and have a nice day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:RE360 5GHz light not showing
2019-11-01 06:09:25

@Kevin_Z 

 

1. it only sees my 5ghz host network during the setup process, never after. 

2. the 5ghz led never turns on 

3. I only see the 2.4ghz host network 

4. yes 2.4ghz and wired work fine 

5. Telenet eurodocsis 3.0, no idea about the Firmware of it. 

 

How can the repeater see the 5ghz in the setup and not after? 

also I can never finish the setup process, because after I push the finish button the status bar keeps turning forever.... 

 

The re650 has the 2019 Firmware, the latest. 

 

Regards 

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#5
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Re:RE360 5GHz light not showing
2019-11-04 07:53:12

@ERE 

 

What do you mean that the status bar keeps flashing after you hit finish?

 

Have you entered the wifi password of 5GHz to set it up? 

 

Try to customize the wireless settings of 5GHz, like wireless channel and password. 

 

Besides, you can give a call to the tech support of main router to verify whether the firmware is up to date.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:RE360 5GHz light not showing
2019-11-04 18:27:49

@Kevin_Z 

 

The turning ( busy) sign keeps turning at the end of each install

 

Yes and also changed it few times 

 

which channel do I use, there are so many? 

 

Will try this later tonight 

 

Regards 

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#7
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Re:RE360 5GHz light not showing
2019-11-05 00:59:48

@ERE 

 

Hello, for wireless channel of 5GHz, you can use channel 36, 40 or 44. 

 

And please take your time to test it, any updates, please keep us posted. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:RE360 5GHz light not showing
2020-01-17 16:23:54

@Kevin_Z 

gave all these channels a try, none light up the 5ghz light Upon start up 

I am lost 

How can my cellphone have 5ghz reception and not my RE650 with the signal coming from the Router /modem? 

Regards 

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#10
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Re:RE360 5GHz light not showing
2020-04-07 00:46:11
Hi, I got my RE305 today. It connected to my route on both of 2.4G and 5G by using WPS. I can see the _EXT and _5GEXT on the WIFI list. However, the 5G LED light is off. Only 2.4G LED is on. Did you check if _5GEXT could be found? Have a goog one!
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#11
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Re:RE360 5GHz light not showing
2020-05-03 21:55:04

@Frankie_TL_user 

Hello, I just bought a RE650 and an having the same issue.... No 5G light on the device.
During initial setup the device could not see my 5G network, I knew the 5G was working as my laptop was connected to it directly from the wifi router (not via the TP LInk device). I tried the manual process to connect and it seems to of worked as I can connect to the 5G network on my phone now via the TP Link device. However the light on the device is still not on.
Makes me think I'm not actually connected to it, although it says I am??? Not 100% sure tho.

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#12
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