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Archer C20 Login Issue

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Archer C20 Login Issue

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Archer C20 Login Issue
Archer C20 Login Issue
2019-08-05 21:49:05 - last edited 2019-08-07 00:53:49
Model: Archer C20  
Hardware Version: V4
Firmware Version: Not known

I have bought this TP Link dual band router on 28.07.2019.

I can connect to the Internet when I initially start up the device but after 3 hours the Internet connection gets auto logged out and I cannot re-login. I have checked with my local distributor but there are no issues at there end (as stated).

If I switch off the router and restart it after 5 to 6hrs then again the connection will be established and it will run for another 3hours.

How to stop this thing?

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#1
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1 Accepted Solution
Re:Re:Re:Archer C20 Login Issue-Solution
2019-08-06 17:02:42 - last edited 2019-08-07 00:53:49
My issue got resolved. There was issue with the modem the service provider has provided. It has been replaced and MAC address was reset. Thanks @Kevin for your initial analysis.
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Re:Archer C20 Login Issue
2019-08-06 02:33:55

@Sagnik07 

 

May I know who is your ISP?

 

What is the light status of the C20 when the connection drops out? Can you get internet from it via wired cable at that time?

 

Please connect your device to the modem directly to do a comparison test as well.

Note: Please check the IP address and default gateway with your devices connected to the modem/router separately and show me the status-details page. 

https://www.tp-link.com/support/faq/838/

 

At that time, please login to the web UI of the Archer C20 and take a full screenshot of the Advanced-status page; and go to advanced-system tools-system log  to save and export it to us. 

 

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/ 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Re:Archer C20 Login Issue
2019-08-06 16:05:39

My ISP is Wishnet.

What is the light status of the C20 when the connection drops out? Can you get internet from it via wired cable at that time?

The light status is always green in both the cases. Being it wired or wireless at that point of time nothing connects.

IP config – wireless

 

 

WAN Settings

LAN

 

File:
log.txtDownload
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#3
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Re:Re:Re:Archer C20 Login Issue-Solution
2019-08-06 17:02:42 - last edited 2019-08-07 00:53:49
My issue got resolved. There was issue with the modem the service provider has provided. It has been replaced and MAC address was reset. Thanks @Kevin for your initial analysis.
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#4
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Re:Re:Re:Re:Archer C20 Login Issue
2019-08-07 00:52:39

@Sagnik07 

 

Thanks for your reply, glad to hear that you figured it out finally. 

 

You can enjoy the internet with the Archer C20 now. 

 

If need any further help, do not hesitate to contact us. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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