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We are sorry for the trouble caused here; we will ask some questions so that we can give you a specific answer later.
1. Do you remember the hardware version of the original Archer C60?
2. When and where did you buy this router? Do you have any invoice or receipt? Please show us a copy of it.
3. May I know where are you located? Have you ever tried to contact the local tech support to get some help? Any reference number?
Thanks in advance, and have a nice day.
I will NEVER buy a product from this company again. I bought a Deco M9 Plus mesh system. Complete crap right outside of the box:
- Satelites didn't connect like they were supposed to.
- Tech support is solely in China and, even worse, the Philippines. I was not able to understand anything the Chinese rep was saying.
- Before I even got a hold of a person, I was disconnected twice in a row. This was after waiting 15 minutes on hold each time.
- Tech support is merely reading from the same FAQs/ trouble shooting they post online. Useless.
- The router keeps disconnecting my devices. I mean, all day long. It is disconnected more than it is connected. It's utterly useless.
- When my very smart IT guy spends over an hour trying to figure out what's wrong with this, and finally says, "This thing is f'd. Return it and get another brand", you know this thing is total junk.
Hello, sorry for all the trouble and hotline service you've experienced.
It seems that you have an issue with the Deco M9 mesh network, it is suggested to update the firmware of the Deco M9s to the latest and confirm again.
1. We had released a new firmware for the Deco M9 Plus V2, and below is the download link, which is marked Deco M9 Plus(EU)_V2_200324, or Deco M9 Plus(US) _V2_200324 on the local official website:
https://www.tp-link.com/support/download/deco-m9-plus/#Firmware
2. This new firmware can ONLY be updated via the Upgrade Tool, you cannot update it via web nor on the Deco app. Upgrade Tool can be downloaded from the below link:
https://www.tp-link.com/support/download/deco-m9-plus/#Utility
3. If you cannot log into the Upgrade Tool with your TP-Link ID and password, please try to forget your password on your Deco app and login again to confirm it correct:
What if I forget the password of my TP-Link ID?
Note: If you still fail to update or login, please reply with some details, such as what is the computer operating system, what is the error message, it is suggested to try different computers.
Good day.
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