Disable wan error page?
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Disable wan error page?
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi.
When my WAN connection drops, devices no longer seem to connect to the network properly, and all traffic is redirected to a wan error page.
Is it possible to disable this?
TIA!
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello Tia, what is the WAN error message? Could you please show us a screenshot of the WAN error page?
As for the WAN connection dropping issue, we will do further analysis to locate it and try to fix it.
1. What is the led status of the Archer C7 when it stops working?
2. Try to login to the web UI of Archer C7 at the same time and show us a full screenshot of the status page.
3. With computer connected to the modem directly, bypass the Archer C7, can it get internet?
4. Please ensure that the firmware is the latest one.
Good day.
- Copy Link
- Report Inappropriate Content
I know why the WAN drops - its a carrier problem so not relevant.
The issue is when a mobile device is on the wifi and the internet goes down. I have part of my home automation platform reboot the NTU, so it comes back up after a minute or so, but until then no devices are able to use WifI, even locally, as all requests get directed to the WAN ERROR page.
The URL is http://<IP>/webpages/wan_error.html
Android devices seem to think its a captive portal, and try and sign in.
- Copy Link
- Report Inappropriate Content
@ch0c0 Can you answer the original posters question? your form response conveys you didn't understand his issue -- he's not asking you to fix his internet connection, he's asking how to disable your router from redirecting to its own error page rather than simply failing the connection in case of isp failure. Please forward the question to an engineer.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Up. This is still bugging me out.
- Copy Link
- Report Inappropriate Content
Hi, sorry for my previous misunderstanding, and thank you very much for the explanation. We use this error or redirect to remind you to check and fix the internet connection issue just in case you are not sure what is going on when the phone cannot connect to the internet. The internet sometimes goes down only for the wireless devices but not always with the WAN internet connection, we use this error to distinguish that, and we think that is more clear to locate the internet issue on some feedback.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Yes, we got that, but there should be a way to disable that. It interferes with browser applications' behaviour when we want them to do something else if the page becomes unavailable.
- Copy Link
- Report Inappropriate Content
This became such an issue for me that I had to bin my tp link router and replace it with another vendor
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@ch0c0 Meee Tooo!!! I need a solution to this crappy functionality... We need to disable if we need it...
- Copy Link
- Report Inappropriate Content
What's the model number of your TP-Link router? This WAN connection error or redirect cannot be disabled currently, it only occurs when there is no internet on the router WAN side, this is reminding you to check and fix the internet connection issue just in case you are not sure what is going on when the devices connected to the router wireless network but failed to access the internet. The internet sometimes goes down only for the wireless devices but not always with the WAN internet connection, we use this error to distinguish that, and we think that is more clear to locate the internet issue on some feedback. While we have already reported this to the development team, they will evaluate how to improve it.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 4022
Replies: 12
Voters 2
