repair broken deco M5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

repair broken deco M5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
repair broken deco M5
repair broken deco M5
2020-03-10 01:04:51 - last edited 2020-03-12 08:55:31
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.4.2

hi 

 

own of my Deco M5 falldown and now not working no power. can i open the cover and see if i can fix it. i cant use it anyway, pleas if poseble show me how.

 

 

thanks 

  0      
  0      
#1
Options
1 Accepted Solution
Re:repair broken deco M5-Solution
2020-03-10 03:12:59 - last edited 2020-03-12 08:55:31

@Hisham_A 

 

Hello, it is not suggested to open the cover and see it on your own, it will be against the warranty policy. 

 

Instead, we can do some troubleshooting first. 

1. Please ensure that it is the original power adapter. 

2. Change another socket to plug it.

3. Try to reboot it.

4. Grab another power adapter for other Deco M5 to give it a go.

5. Hold the reset for 1s with it plugged. 

 

If neither works, you can contact the retailer or the local tech support to get a replacement if qualified. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Note: Please provide the serial number, model number, hardware version, invoice/receipt when you reach out to them. 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options
4 Reply
Re:repair broken deco M5-Solution
2020-03-10 03:12:59 - last edited 2020-03-12 08:55:31

@Hisham_A 

 

Hello, it is not suggested to open the cover and see it on your own, it will be against the warranty policy. 

 

Instead, we can do some troubleshooting first. 

1. Please ensure that it is the original power adapter. 

2. Change another socket to plug it.

3. Try to reboot it.

4. Grab another power adapter for other Deco M5 to give it a go.

5. Hold the reset for 1s with it plugged. 

 

If neither works, you can contact the retailer or the local tech support to get a replacement if qualified. 

https://www.tp-link.com/support/contact-technical-support/#E-mail-Support

Note: Please provide the serial number, model number, hardware version, invoice/receipt when you reach out to them. 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options
Re:repair broken deco M5
2020-03-10 12:58:05

@Kevin_Z 

 

its out of waranty becuse mesused.

  0  
  0  
#3
Options
Re:repair broken deco M5
2020-03-12 08:55:23
Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options
Re:repair broken deco M5
2021-07-20 16:10:06
hi i just want to ask i have tp-link deco m5 but it has no signal coming from it so i cant setting it up. is there any Repaire service ?
  0  
  0  
#5
Options

Information

Helpful: 0

Views: 3774

Replies: 4

Related Articles