Issue with win10 laptop
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Hello,
I have a strange issue. I recently bought a Deco m4. All is configured and working beside when trying to log into World of warcraft via wifi from my win10 pro laptop. It stays on Connecting and gives an error not allowing me to access the game. No other issues so far seen with other apps or services.
Also, no issues when:
* a desktop is connected via LAN cable to main Deco (connected to the internet)
* using the cable to connect via LAN from the win10 laptop to the Deco (same cable as with the desktop)
* using a Macbook pro to connect via wifi to the Deco
* adding an extender connected to Deco
Deco is updated to the latest firmware version.
Tried with or without a firewall, run as an Administrator, whatsoever, nothing changes the situation. I believe it is a problem between Deco (main body) and the second Deco body.
Hi Kevin,
Thank you for your reply. I am not sure how to show the network diagram, but it looks something like that:
Pinging to World of Warcraft:
1)
Tracing route to 185.60.112.157 over a maximum of 30 hops
1 17 ms 89 ms 93 ms 192.168.xx.x
2 5 ms 5 ms 21 ms 37-157-xx-x.net1.bg [37.157.xx.x]
3 51 ms 6 ms 6 ms M240-37.net1.bg [37.157.xxx.xx]
4 6 ms 6 ms 4 ms D240-2.net1.bg [37.157.xxx.x]
5 8 ms 4 ms 5 ms te0-0-2-2.rcr11.b025634-0.sof02.atlas.cogentco.com [149.6.68.65]
6 9 ms 5 ms 5 ms be2057.ccr31.sof02.atlas.cogentco.com [130.117.2.57]
7 9 ms 11 ms 31 ms be3421.ccr51.beg03.atlas.cogentco.com [130.117.0.94]
8 23 ms 25 ms 58 ms be3464.ccr52.vie01.atlas.cogentco.com [154.54.59.189]
9 36 ms 43 ms 29 ms level3.vie01.atlas.cogentco.com [130.117.15.162]
10 43 ms 130 ms 41 ms ae-1-3104.edge7.Amsterdam1.Level3.net [4.69.162.177]
11 56 ms 51 ms 80 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
12 55 ms 60 ms 44 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
13 72 ms 108 ms 193 ms 137.221.78.89
14 38 ms 56 ms 40 ms 137.221.66.47
15 95 ms 146 ms 165 ms 185.60.112.157
Trace complete.
2)
C:\Users\valen>tracert 185.60.112.158
Tracing route to 185.60.112.158 over a maximum of 30 hops
1 5 ms 4 ms 5 ms 192.168.xx.x
2 13 ms 4 ms 3 ms 37-157-176-1.net1.bg [37.157.xxx.x]
3 4 ms 3 ms 19 ms M240-37.net1.bg [37.157.xxx.xx]
4 4 ms 15 ms 7 ms D240-2.net1.bg [37.157.xxx.x]
5 10 ms 6 ms 6 ms te0-0-2-2.rcr11.b025634-0.sof02.atlas.cogentco.com [149.6.68.65]
6 8 ms 4 ms 5 ms be2057.ccr31.sof02.atlas.cogentco.com [130.117.2.57]
7 11 ms 14 ms 40 ms be3421.ccr51.beg03.atlas.cogentco.com [130.117.0.94]
8 39 ms 42 ms 24 ms be3464.ccr52.vie01.atlas.cogentco.com [154.54.59.189]
9 59 ms 30 ms 32 ms level3.vie01.atlas.cogentco.com [130.117.15.162]
10 134 ms 58 ms 44 ms ae-1-3104.edge7.Amsterdam1.Level3.net [4.69.162.177]
11 44 ms 45 ms 38 ms BLIZZARD-EN.edge7.Amsterdam1.Level3.net [212.72.41.90]
12 39 ms 46 ms 39 ms ae1-br01-eqam1.as57976.net [137.221.78.33]
13 37 ms 37 ms 47 ms et-0-0-35-pe02-eqam1.as57976.net [137.221.78.75]
14 51 ms 37 ms 40 ms 137.221.66.41
15 41 ms 39 ms 37 ms 185.60.112.158
Trace complete.
3)
Tracing route to 185.60.114.159 over a maximum of 30 hops
1 3 ms 3 ms 4 ms 192.168.xx.x
2 30 ms 5 ms 18 ms 37-157-176-1.net1.bg [37.157.xxx.x]
3 8 ms 7 ms 13 ms M240-37.net1.bg [37.157.xxx.xx]
4 15 ms 5 ms 6 ms T960-5.net1.bg [37.157.xxx.x]
5 8 ms 11 ms 5 ms T240-6.net1.bg [37.157.xxx.x]
6 13 ms 7 ms 36 ms sfia-b2-link.telia.net [213.248.99.169]
7 33 ms 62 ms 35 ms prag-bb1-link.telia.net [80.91.247.82]
8 37 ms 48 ms 53 ms ffm-bb1-link.telia.net [62.115.121.118]
9 48 ms 45 ms 45 ms prs-bb3-link.telia.net [62.115.123.13]
10 189 ms 44 ms 129 ms prs-b8-link.telia.net [62.115.138.133]
11 88 ms 86 ms 57 ms blizzard-ic-348624-prs-b8.c.telia.net [62.115.178.205]
12 157 ms 73 ms 55 ms ae1-br01-eqpa4.as57976.net [137.221.77.33]
13 42 ms 41 ms 42 ms be1-pe2-eqpa4.as57976.net [137.221.77.69]
14 43 ms 43 ms 54 ms 185.60.114.159
Trace complete.
Error is: blz51901016
No difference when using only the main deco.
An interesting find is after several tests - it works when I switch off 5Ghz wifi on the Deco. The problem is though, that there are lag spikes observed - from usual ping ~ 35-50ms it goes to >3000ms and followed by disconnects. With 5Ghz enabled, even with the additional extender, it is not working. Also, while on 5Ghz, when connecting and error message appears, I get disconnected from the wifi. On 2.4Ghz, again after a while it disconnects the laptop from the router.
Thanks!