Cannot connect to TM unifi modem

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Cannot connect to TM unifi modem

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Cannot connect to TM unifi modem
Cannot connect to TM unifi modem
2020-05-03 10:32:42

I bought a new deco M5. I use the app to set it up. WiFi setup was successful. However once I tried to connect to Internet tm unifi the router light turns to red. I also tried to connect directly to the laptop and I couldn't access the router. 

 

My tm unifi router is working fine and I have Internet. 

 

I tried to call the support but no answer. Knowing that they publish on  the official website that support time is from 10 AM to 7 PM. 

 

I think this is not a professional service. 

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Re:Cannot connect to TM unifi modem
2020-06-08 15:06:44

Facing the same issue. The Deco turn red once at testing internet connection. Contacted the tol free line during the working hours but no one answer the call. Did you manage to setup finally? 

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