RE650 continually restarting

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RE650 continually restarting

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RE650 continually restarting
RE650 continually restarting
2020-05-21 21:01:49 - last edited 2020-05-21 21:05:21
Model: RE650  
Hardware Version: V1
Firmware Version: re650v1_en-up-ver1-0-7-P1[20190521-rel52591]

Today my RE650 suddenly dropped network and started continuously trying to restart and failing

 

I have added some images of the RE650 unit as it goes through its cycle and identified each image with the cycle described below

 

The sequence it follows after inserting into a power socket is:

 

1) Blue Power indicator light starts flashing [ attached image RE650_1 - it is flashing even though it looks constant in the single image ]

2) Continues to flash for approximately 20 seconds

3) Blue Power Light stops flashing and stays on for approximately further 20 seconds

4) All blue lights come on and stay on for approximately 5 seconds [Power, 2.4Ghz, 5Ghz and circular signal strength ring]  [ attached image RE650_2 ]

5) All lights go off and it restarts and follows exactly the same sequence from 1) again  [ attached image RE650_3 & RE650_4 ]

 

I have tried using the Power button on the side of the unit but it does not work to turn the unit off or on

I have tried using a pin in the Reset hole to reset the unit and this has no effect

 

Because the unit is in a continuous restart cycle, I cannot get to administer it through Tether or a browser

 

I am stumped !

 

If anybody has any ideas or experience of this behaviour I would be glad to hear it before I return it to Amazon

 

Cheers

Harry

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#1
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3 Reply
Re:RE650 continually restarting
2020-05-26 12:01:08

Hi All

 

Are there any tp-link techs on this list?

 

I am hoping for some sort of dialogue with someone who might be able to troubleshoot this issue with me

 

I have searched for similar problems as far as I can and have hit a dead-end

 

It is quite frustrating to have an issue but not receive any technical support for it

 

Any help very much appreciated

 

Cheers and stay safe

Harry

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Re:RE650 continually restarting
2020-05-28 10:36:37
Everything is fine before, right? Any power surge? It seems that unit is fault, please contact your retailer for the replacement.
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Re:RE650 continually restarting
2020-05-28 12:35:15
No power surges prior to it happening I'll return to Vendor Cheers Harry
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