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Deco M5 Power Cable

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Deco M5 Power Cable

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Deco M5 Power Cable
Deco M5 Power Cable
2020-05-26 06:47:33
Model: Deco M5  
Hardware Version:
Firmware Version:

I need a new power cable for the Deco M5. I cannot find where to purchase this. I have emailed the Sales team but no one has responded. I have tried getting in touch with any retailer to see if they might have a cable I can purchase and I cannot find anyone who has one to sell. 

 

Can someone please help me source out a power cable for the Deco M5 please. Thank you.

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4 Reply
Re:Deco M5 Power Cable
2020-05-27 09:42:23

@skapo 

Hello,

Why you need a new power cable? If it's faulty, you may contact the tech support to check if it's under the warranty.
https://www.tp-link.com/en/support/contact-technical-support/#E-mail-Support
Good day. 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Deco M5 Power Cable
2020-05-28 02:16:34

@TP-Link_Deco Thanks for the reply. I bought an M5 second hand and it did not come with a cable, which is why I am trying to buy one. Is there anywhere I can purchase one?

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#3
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Re:Deco M5 Power Cable
2020-05-28 10:06:46

@skapo 

We do not sell the original power cable separately, you may try to contact your retailer to ask for the power cable.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:Deco M5 Power Cable
2021-04-14 00:39:32

@skapo Good luck. After months - literally about 10 months! - of going back and forth with TP-Link tech support, I finally gave up and just used a regular USB-C cable connected to a USB-C PD adapter. Works just fine with that. You'd think a replacement power cable would be about the easiest thing in the world, but instead it was easily the worst tech support experience I've ever had. 

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