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Sat right next to Deco P9 but the Deco app says phone or tablet offline

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Sat right next to Deco P9 but the Deco app says phone or tablet offline

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Sat right next to Deco P9 but the Deco app says phone or tablet offline
Sat right next to Deco P9 but the Deco app says phone or tablet offline
2020-05-26 10:35:49
Model: Deco P9  
Hardware Version:
Firmware Version:

I'm on an Android S20.I'm connected to wifi but it says without internet on my phone.

My iphone next to the android phone has connection

My Galaxy S6 tab next to the phone and next to the deco P9 also cannot connect as it couldn't get an ip address. So consequnetly I cannot access th Deco app as it tells me I have no internet. Not very useful at all

 

the P9 is the unit that is connected to the modem.

 

to me this system feels unreliable.

 

Anything i can try?

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5 Reply
Re:Sat right next to Deco P9 but the Deco app says phone or tablet offline
2020-05-28 11:03:21

@Andyjsx 

Hi,
Is the problem that when connecting your mobile devices to the Deco P9, you have internet access on the mobile devices, however, when logging into the Deco app, it says phone or tablet offline?
How many Deco do you have? Have you tried to reset the Deco and reconfigure it?

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Sat right next to Deco P9 but the Deco app says phone or tablet offline
2020-08-17 10:53:50

Hi @Andyjsx, I have the exact same issue today. Phone is connected to the correct WiFi, it can access all sorts of resources on the Internet, yet the app says I am not connected to the WiFi. (How) did you ever get this resolved? Thanks in advance. Anko

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#3
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Re:Sat right next to Deco P9 but the Deco app says phone or tablet offline
2020-08-17 12:37:35
If my assumption for the S20 is correct, then both devices are using Android 10. This is likely to be an incompatibility with it in the app.
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#4
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Re:Sat right next to Deco P9 but the Deco app says phone or tablet offline
2020-08-17 12:46:39

@richpriest 

 

In my case, it was not an S20 but and S10. For me, troblem was solved by power-cycling the main module (the one connected to the router). Didn't think of this as the netork was otherwise running smootly.

 

Thanks.

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#5
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Re:Sat right next to Deco P9 but the Deco app says phone or tablet offline
2020-08-17 12:50:45

@Anko_Wolf At least it was a simple fix in the grand scheme of things!

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