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Problems on M4

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Problems on M4

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Problems on M4
Problems on M4
2020-05-27 09:00:02
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.1.8 Build 20190917 Rel. 76172

Hi, I had just purchased a set of Deco M4 2 packs. I encountered several problems.

At first, the setup is ok for both M4, however, the M4 I put upstairs is not functioning properly, even if I go upstairs, I am still connected to the downstairs M4. I tried several times, now the upstairs M4 keep showing red LED regardless pressing the reset button.

How can I solve this problem? Or, how can I claim warranty for it?

Thanks.

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Re:Problems on M4
2020-05-28 11:56:51

@wong94sp 

Hi,

When the Deco has a flashing red light, it means Deco is disconnected to the main Deco. Please try to move the upstairs M4R near to the main Deco, reboot the main Deco, and the slave Deco, then you can check if both Deco units will work again.
If the slave Deco works again, when you move the slave Deco to the upstairs, please check if it gets good signal strength from the main Deco.

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