Home Network Community > All Threads > AX10 won't reconnect to modem
< All Threads

AX10 won't reconnect to modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX10 won't reconnect to modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX10 won't reconnect to modem
AX10 won't reconnect to modem
2020-06-06 06:23:29 - last edited 2020-06-15 03:09:26
Model: Archer AX1500  
Hardware Version:
Firmware Version:

Hi, bought this new router to use with Australian NBN which is notoriously dodgy. Often the NBN modem loses internet connection, which the AX10 reports. The issue is that when the NBN comes back online again, it appears that the AX10 needs a reboot to re-establish an internet connection for clients. Is this a setting being wrong or a hardware issue?

 

Thanks,

 

Taylor

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:AX10 won't reconnect to modem-Solution
2020-06-12 22:24:25 - last edited 2020-06-15 03:09:26

@Solla-topee 

 

No issues that I've noticed since the firmware update so hopefully that is fixed! Thanks for your assistance.

Recommended Solution
  0  
  0  
#6
Options
5 Reply
Re:AX10 won't reconnect to modem
2020-06-06 09:15:12

@SwarleyAUS 

 

What is the WAN connection type on the AX10? When your NBN connection is recovered, how about the internet LED on the AX10, is it correctly on?

 

Is there a known issue why the NBN connection disconnects? You may send us the system log on the router before the reboot and we will check further.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#2
Options
Re:AX10 won't reconnect to modem
2020-06-06 09:33:50

Hi @Solla-topee,

 

The WAN connection is to an Arris CM8200 NBN modem. When it appears the the NBN modem has recovered, the AX10 Internet LED remains orange.

 

Not exactly sure what the cause is, it's just a characterstic of our over-budget and under-delivered service =) I've had the same service at two houses and experienced identical problems.

 

Thanks, if the issue persists I will attach a log.

  0  
  0  
#3
Options
Re:AX10 won't reconnect to modem
2020-06-07 14:40:11

Hi @Solla-topee,

 

So it occured again. This time it didn't appear that the Arris modem experienced any loss of connection, going by its LED indicators anyway. Attached is the log from the AX10. Not much info in there from what I can tell. Is there a way to get it to spit out more? The dropout (for LAN and WLAN clients) I speak of occured at 12:29AM today, the 8th.

 

Hope you can help.

 

Taylor

File:
syslog-2020-06-08.logDownload
  0  
  0  
#4
Options
Re:AX10 won't reconnect to modem
2020-06-08 03:37:01

@SwarleyAUS 

 

We will forward your case to our senior engineers and they will contact you for further troubleshooting, please kindly check your email box and reply to him.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#5
Options
Re:AX10 won't reconnect to modem-Solution
2020-06-12 22:24:25 - last edited 2020-06-15 03:09:26

@Solla-topee 

 

No issues that I've noticed since the firmware update so hopefully that is fixed! Thanks for your assistance.

Recommended Solution
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 1080

Replies: 5

Related Articles
Archer AX50 won't automatically reconnect to modem
792 0
ax10
1098 0
Reconnect Difficulty
273 0
AX10 won't connect to the internet.
760 0
Ax10/Ax1500 firmware onemesh support
1746 1
Ax10 (ax 1500) 1.2.4 firmware
1329 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.