Solution [Solution] 3/4G modem bound to another TP-Link ID
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Hi,
I purchased an Archer MR600 from a local retail store, which had previously been tested by another customer who had returned it back to the store.
Now when I try to activate the TP-Link Cloud account of my new device, it tells me that the router is already bound to another TP-Link ID.
How can I unbind the router from the previous account in order to complete the binding process for my own account?
Update：
If you happen to see the following notification when trying to bind the router to your TP-Link ID,
Please refer to the following suggestions:
1. A factory reset would always be the first way to unbind it from the previous email.
(Normally, for the factory reset, you are supposed to hold the reset pinhole for 10s, then you will see all the lights turn off and then back on)
2. if a factory reset failed to unbind from the previous ID, please email support.forum@tp-link.com with the following information:
- MAC address of the modem( on the back label)
- SN number
- A copy of the purchasing receipt of the device
And another issue about the TP-Link ID you might have is, We understand there are times when you want your TP-Link account deleted, along with any information associated with the account. the following link will provide detailed instructions about how to delete your TP-Link ID-How can I delete my TP-Link cloud account?
Update：
If you happen to see the following notification when trying to bind the router to your TP-Link ID,
Please refer to the following suggestions:
1. A factory reset would always be the first way to unbind it from the previous email.
(Normally, for the factory reset, you are supposed to hold the reset pinhole for 10s, then you will see all the lights turn off and then back on)
2. if a factory reset failed to unbind from the previous ID, please email support.forum@tp-link.com with the following information:
- MAC address of the modem( on the back label)
- SN number
- A copy of the purchasing receipt of the device
And another issue about the TP-Link ID you might have is, We understand there are times when you want your TP-Link account deleted, along with any information associated with the account. the following link will provide detailed instructions about how to delete your TP-Link ID-How can I delete my TP-Link cloud account?
