Homecare not activated in new AX50

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Homecare not activated in new AX50

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Homecare not activated in new AX50
Homecare not activated in new AX50
2020-06-21 17:50:43
Model: Archer AX50  
Hardware Version:
Firmware Version:

I logged into the Cloud account, but when I open Homecare Antivirus, all I see is the download the Tether app screen.

How canI activate the HomeCare on the AX50?

 

thanks

Rob

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#1
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4 Reply
Re:Homecare not activated in new AX50
2020-06-22 02:29:21

@KbsR 

 

Hello, the Homecare feature can only be enabled or activated via the Tether app, so please download and install the Tether app on your phone first and check if you can activate it.

 

BTW, please ensure your AX50 is running the latest firmware.

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#2
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Re:Homecare not activated in new AX50
2020-06-25 17:27:15

@Solla-topee 

 

Thanks for replying,

 

In HomeCare Tether app 

I see antivirus, parental control and Qos.

on antivirus I see 4 days. what does that mean?

how can I see when it is activated or how long the license works?

 

there are only 3 things to set on of off. is that all?

no further monitoring or tweaking possible?

 

kind regards

 

 

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#3
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Re:Homecare not activated in new AX50
2020-06-29 03:45:37

@KbsR 

 

Hi, 4 days means you enabled the Antivirus for 4 days up to now. And the Homecare is currently free for you.

 

Yes, the Homecare feature includes: Parental Controls, Antivirus, and QoS.

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#4
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Re:Homecare not activated in new AX50
2020-06-29 13:48:22

@Solla-topee 

 

but is that all?

 

no further monitoring or tweaking possible?

 

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