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Is Deco M9 Plus compatible with Virgin Hub3

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Is Deco M9 Plus compatible with Virgin Hub3

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Is Deco M9 Plus compatible with Virgin Hub3
Is Deco M9 Plus compatible with Virgin Hub3
2020-07-20 20:02:45

I changed the Virgin Media Hub 3 to Modem mode, but everytime I go through the Deco sinatllation process on using the App, everything works fine until it tests th internet connection and promptly fails. The Hub 3 internet connection is working fine in modem mode with my PC connected. The Support team werent much use and spet several hours rebotting reseting with no luck. I'm wondering if they are actually compitable?

 

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Re:Is Deco M9 Plus compatible with Virgin Hub3
2020-07-21 03:51:11

@ritchieshe 

 

Theoretically, the Deco units can work with all DSL or cable modems in the market, we just need to ensure there are no special limitations on your ISP side and there won't be an issue.

 

Can you please refer to the below troubleshooting to check some basic settings again?

Fail to setup main Deco

 

If this still fails, please try another Deco M9 and see how it goes.

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