TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED

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TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Prady3112122

2020-07-28 10:59:14 - last edited 2020-07-29 08:07:46

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TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED

2020-07-28 10:59:14 - last edited 2020-07-29 08:07:46

Model: Archer C6

Hardware Version: V2

Firmware Version:

Hi!

My Router (Archer C6) shows WAN port unplugged, although i have connected it. There is no issue from the provider as i can access the internet on my laptop using same cable. The interned LED does not glow at all. The power LED and the Dual band LEDs are green. There is power supply but there is some issue with the WAN port. What should i do?

customer care is not answering the call. The router is 2 months old. Please help if possible.

1 Accepted Solution

Kevin_Z

2020-07-29 08:07:42 - last edited 2020-07-29 08:07:46

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Re:TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED-Solution

2020-07-29 08:07:42 - last edited 2020-07-29 08:07:46

@Prady3112122

Hello,

As per your description, the WAN port might be faulty and you need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

If there is no answer from the hotline, try to call them in different times or contact them via email.

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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TPLINK ARCHER C6 SHOWS WAN PORT UNPLUGGED

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