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cannot see 5ghz wifi network on any device

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cannot see 5ghz wifi network on any device

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cannot see 5ghz wifi network on any device
cannot see 5ghz wifi network on any device
2020-07-29 03:36:14 - last edited 2020-07-29 06:39:08
Model: Archer C20  
Hardware Version: V5
Firmware Version:

I cannot see any 5ghz network on any device but the light on the router is on for both network 2ghz and 5ghz

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Re:cannot see 5ghz wifi network on any device-Solution
2020-07-29 06:39:03 - last edited 2020-07-29 06:39:08

@jonny12345 

 

Hello,

 

Please show us the hardware version of your C20 underneath the device, is it an EU version or US version? Please also ensure its firmware is up-to-date as per the hardware.

If no devices can detect the 5G signal, please try to change the 5G channel to different ones and confirm.

BTW, if your C20 is an EU version, it only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation. Please confirm if your phones and laptops also support 5G band 1.

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:cannot see 5ghz wifi network on any device-Solution
2020-07-29 06:39:03 - last edited 2020-07-29 06:39:08

@jonny12345 

 

Hello,

 

Please show us the hardware version of your C20 underneath the device, is it an EU version or US version? Please also ensure its firmware is up-to-date as per the hardware.

If no devices can detect the 5G signal, please try to change the 5G channel to different ones and confirm.

BTW, if your C20 is an EU version, it only supports band 1 for the 5GHz, which is designed to comply with that of CE regulation. Please confirm if your phones and laptops also support 5G band 1.

 

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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