5Ghz Connectivity Issue

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5Ghz Connectivity Issue

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5Ghz Connectivity Issue
5Ghz Connectivity Issue
2020-08-07 06:40:33 - last edited 2020-08-10 06:53:28
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.1.5 Build 20191112 rel.36515(5553)

Hi! I bought TP Link router  C6 AC1200 V2.0 (US) and TP Link extender RE200 AC750 V4.0 (UK). Both have OneMesh feature also smart connect. Also both of them upgraded to latest firmware. Now the problem is the RE200 cannot find 5Ghz network from my router. The only way it can if in my router i set the 5Ghz channel to 36/40/44/48. Doing this all my device can find 5G but my Samsung S9 cannot. Anyway you can help me?

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Re:5Ghz Connectivity Issue-Solution
2020-08-10 06:52:13 - last edited 2020-08-10 06:53:28

@Blue1234 

 

Hello,

 

As per your description, it seems that the RE200 V4.0 (UK) only support band 1, while your Samsung S9 only supports band 4, so if you fix the channel on the C6 to make a connection with the RE200, your Samsung S9 may fail to work.

 

If your smartphones can only work with 5GHz band 4, you need to get the RE200 US version as well. 

 

It is suggested to contact your reseller to replace the RE200 with a US version if it is still running the TP-Link official firmware.

 

Hope this makes sense and thanks for your understanding. Have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:5Ghz Connectivity Issue-Solution
2020-08-10 06:52:13 - last edited 2020-08-10 06:53:28

@Blue1234 

 

Hello,

 

As per your description, it seems that the RE200 V4.0 (UK) only support band 1, while your Samsung S9 only supports band 4, so if you fix the channel on the C6 to make a connection with the RE200, your Samsung S9 may fail to work.

 

If your smartphones can only work with 5GHz band 4, you need to get the RE200 US version as well. 

 

It is suggested to contact your reseller to replace the RE200 with a US version if it is still running the TP-Link official firmware.

 

Hope this makes sense and thanks for your understanding. Have a nice day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:5Ghz Connectivity Issue
2020-08-10 07:44:30

@Kevin_Z i tried they do not have a RE200 US, only UK. But they are selling all other TP products US version.

 

Anyways this time I have  ordered RE220 from Amazon US. I hope my problems will be solved.

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