Parental control doesn't stop hangouts
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Hello,
Parental control timing control doesn't stop all internet on the device. For example, hangouts continues to work on the devices even though internet browsing stops working. I have to blacklist devices to actually stop all services. Super inconvenient and annoying. Please help.
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Hello, sorry to respond late.
If this is the case, I'm afraid this is decided by TM (Trend Micro), who is the provider of the HomeCare service, that the Hangouts shouldn't be blocked when the filter level is Teen. You can feedback to them by submitting a request:
https://global.sitesafety.trendmicro.com/
As a current workaround, you may add it to the APPs/Website list separately as below:
https://www.tp-link.com/support/faq/2643/
Good days.
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Hello,
May I know is this Hangouts app running on your phone or on a computer?
How about the detailed Parental Control settings on your Deco app, is it on Adult Filter Level and what contents have been blocked? Is there a Bed Time setting? If possible, please show us some screenshots and we will try to figure it out.
Thanks a lot.
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It is a windows 7 laptop. The filter is set at "Teen" and no other additional filters are set. The bedtime is set every day between 11:00 PM to 6 AM.
Regards,
Nitesh
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Hello, sorry to respond late.
If this is the case, I'm afraid this is decided by TM (Trend Micro), who is the provider of the HomeCare service, that the Hangouts shouldn't be blocked when the filter level is Teen. You can feedback to them by submitting a request:
https://global.sitesafety.trendmicro.com/
As a current workaround, you may add it to the APPs/Website list separately as below:
https://www.tp-link.com/support/faq/2643/
Good days.
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- Report Inappropriate Content
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