Home Network Community > All Threads > Have to disconnect and connect PPPoE connection constantly to get the router to work
< All Threads

Have to disconnect and connect PPPoE connection constantly to get the router to work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Have to disconnect and connect PPPoE connection constantly to get the router to work

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Have to disconnect and connect PPPoE connection constantly to get the router to work
Have to disconnect and connect PPPoE connection constantly to get the router to work
2020-08-14 01:51:25
Model: Archer C20  
Hardware Version: V5
Firmware Version: 0.9.1 4.17 v0001.0 Build 200526 Rel.70733n(5553)

I have to take out the ethernet cable and reconnect it, or dial it up again. I have to do it multiple times  to get it to work (if I am lucky). 

 

I have tried factory resetting it. Upgraded to the the latest firmware. Cloned the MAC address. But the connection is pretty inconsistent when the router restarts, and I have to try connecting the wire multiple times before the connection becomes consistent. 

 

When I connect the wire directly to my computer, it connects at once and the connection is pretty consistent most of the times. This kind of tells me that it could be the ISP, but I am not sure. Could they wire have gone bad, or is it the router?

 

 

  0      
 
  0      
 
#1
Options
2 Reply
Re:Have to disconnect and connect PPPoE connection constantly to get the router to work
2020-08-14 03:14:22

@soitchu 

 

Hello,

 

May I know who is your ISP?

How about the internet LED on the C20 when the internet drops, is it orange or green? Can you access its web interface at that time? If yes, what are the WAN IP address and default gateway?

Besides, please follow the instruction below to do some tests and tell me which case you belong to:
https://www.tp-link.com/support/faq/2237/

 

If possible, you may get another router to test the line or modem to confirm if it is the ISP issue or the router issue, thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Have to disconnect and connect PPPoE connection constantly to get the router to work
2020-08-15 09:04:26 - last edited 2020-08-15 09:12:59

My ISP is Excitel. The connection doesn't drop. It is either doesn't connect at all, or it is damn slow/no internet access, when it does. Yes, I can access the web interface at that time. Tried it on my last router, works fine.

 

I also contacted the ISP, and they told me to contact the customer service of the router.

 

Edit : I am case 2

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 985

Replies: 2

Related Articles
PPPoE cannot connect automatically on startup
2847 1
Co
346 0
Cannot automatically connect with PPPoE connection when the device is rebooted
1481 0
Archer C7 router mode - pppoe disconnect
956 0
Archer c6 disconnects frequently on PPPoE connection
10085 0
Connecting to a VPN with a PPPOE internet connection
3172 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.