HELP Deco software on Phone Unable to Login
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My network is working but I cannot log on via my Android phone, I have reset the password 3 times. Deinstalled and Reinstalled the software and rebooted my phone many times. I keep getting the same error.. Failed to Login Please Try again.
Any suggestions
Cheers
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Hello,
Did the Deco app work fine on this Android phone before? Please check below troubleshooting suggestions again:
1. Ensure you entered the correct e-mail address and password when logging in.
2. Open a browser and search something on the phone, make sure the phone has internet access.
3. Connect the phone to another Wi-Fi network for a try.
4. Uninstall and reinstall the Deco app, then open the app and log in.
The app will ask for WLAN/Cellular permission during this process, please kindly tick allow.
5. Use a different phone to download and install the Deco app, then try to log into the Deco app again.
May it help.
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Hello,
Did the Deco app work fine on this Android phone before? Please check below troubleshooting suggestions again:
1. Ensure you entered the correct e-mail address and password when logging in.
2. Open a browser and search something on the phone, make sure the phone has internet access.
3. Connect the phone to another Wi-Fi network for a try.
4. Uninstall and reinstall the Deco app, then open the app and log in.
The app will ask for WLAN/Cellular permission during this process, please kindly tick allow.
5. Use a different phone to download and install the Deco app, then try to log into the Deco app again.
May it help.
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Thanks for you support much appreciated. I have installed deinstalled reinstalled with a phone restart, I have not tried to install it on another phone yet. I can connect to it on my phone and login via the website which is confusing.
confused
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@Cottage Great , many thanks, now working.
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