Archer C9 suddenly stopped working

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Archer C9 suddenly stopped working

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Archer C9 suddenly stopped working
Archer C9 suddenly stopped working
2020-08-18 09:08:51 - last edited 2020-08-19 07:28:41
Model: Archer C9  
Hardware Version:
Firmware Version:

This morning when I woke up our WiFi had stopped working. The WiFi was showing up and when I tried to connect it said ”incorrect password”. We tried rebooting and when we did that it stopped working completely. A couple lights would light up and then nothing. It doesn’t show up in the WiFi list. Is my router deceased/bricked?

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Re:Archer C9 suddenly stopped working-Solution
2020-08-19 07:28:20 - last edited 2020-08-19 07:28:41

@August 

 

Hi,

 

Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it behaves abnormally? 

 

Try to hard reset it by holding the reset button or hole for 10s.

 

Are you able to access its web UI from a browser? What is the hardware and firmware version?

 

When and where did you buy this also? If nothing can make it power on correctly, you may need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Archer C9 suddenly stopped working-Solution
2020-08-19 07:28:20 - last edited 2020-08-19 07:28:41

@August 

 

Hi,

 

Do you still use the original power adapter? Was there any power cut or bad weather or firmware upgrading before it behaves abnormally? 

 

Try to hard reset it by holding the reset button or hole for 10s.

 

Are you able to access its web UI from a browser? What is the hardware and firmware version?

 

When and where did you buy this also? If nothing can make it power on correctly, you may need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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